Sunday, November 10, 2013

One In Three

Coming soon


The core of this upcoming eBook (perhaps a print release as well) will the painful but oddly cathartic essay I wrote and posted freely online during the late 1990s spanning the 26 months of my late daughter's excruciating cancer ordeal in southern California. I reproduce it in its entirety below following these prefatory remarks. I will finish out this specific essay amid the completion of this book. The numerous yet-to-be-recounted details still seem like last week.

Surrounding this core will be my reflections upon the more than twenty years during which I have been involved with our health care system.

I have seen our health care system "up close and personal" for quite some time now from multiple perspectives: as an analytical and technical professional serving three tenures with HealthInsight, the Nevada-Utah Medicare QIO (Quality Improvement Organization); as a graduate student (my first grad school semester paper comprised an analytical deconstruction [pdf] of the 1994 JAMA "Single Payer" proposal); as a next-of-kin caregiver of fifteen years' duration at the bedsides of my late daughter and my now-late parents (both of whom languished in long-term care for a number of years until passing on several years ago); and, now, at the age of 67, a Medicare beneficiary beset by a number of the usual chronic conditions that come with the increasing length of my life and my bloodline genetics..

This latter facet led to a bit of humor recently. Upon taking my retirement back in April, some song lyrics just summarily popped into my head one morning out of nowhere (in my "prior life" I was a working songwriter and guitarist). Twenty minutes later the first draft of a song emerged.

Click the image to enlarge if it's difficult to read

Specifically, the "bridge" section just before the final chorus.

I have blogged rather exhaustively on heath policy and health information technology topics over the years, and such work will also inform the substance of my One in Three story. We are today at the threshold of a significant -- and controversial -- shift in the administration and delivery of U.S. health care. It's not all that clear how things will turn out, but we can safely assume that health policy will likely remain quite loudly contentious for years to come, given the trillion of dollars at stake and the increasing health care needs of a huge greying population resident in a troubled economy.

I have the greatest respect for the women and men who choose the delivery of health care as their calling, and will always be their champion. What follows, written and posted episodically from 1996 through 1998, should give you some inkling as to just why.
- Bobby Gladd
________________________

One in Three
 

On April 19th, 1996 my daughter "Sissy" (above, circa early 1996) was unceremoniously and without warning ripped from her daily routine by cancer. It was 9:55 on a Friday morning when I got the call that would instantly and irreversibly alter the course of our lives.

I'd just finished sending off some e-mail correspondence and was preparing to head down to the Las Vegas YMCA for the mid-day basketball run I so thoroughly enjoyed. Fridays were a particular treat. Once a week the staff lowered the rims at the ends of the gym, raised the center partition normally separating the sideways short courts, and let us run regulation 94-feet full-court; the Real Deal -- you can run your mouth, but can you run the floor? The weekly spectacle of our hoop-astute but ill-conditioned resident Air Jordan Walter Mittys gagging after three trips court-length was a continuing source of delight to this below-the-rim nebbish encumbered with mere backup-squad skills yet blessed with hard-won lungs and legs of steel. C'mon; one more to eleven, homie. Whatsa matter? You got time; check ball.

I never made it. My next stop, a half-dozen frantic and nerve-wracking hours later, would be that of the surgical service of Los Angeles County Hospital.

Baby-boomers in Boomtown
Life had been good of late. I'd recently left my job as a statistician and computer network administrator with the Nevada/Utah Medicare Peer Review agency and had returned to graduate studies full-time at UNLV's Institute for Ethics & Policy Studies. Serving as chairman of the American Society for Quality in Las Vegas and on the board of the new Southern Nevada Quality Council were at once worthy and enjoyable pro bono public service ventures. My wife was thriving in her role as the quality assurance program manager for the environmental cleanup program at the Nevada Test Site. Daily basketball had provided me with a twenty pound weight loss and a resting pulse in the low 50's. Periodic forays into the awesome wilds of southern Utah were favorite activities: skiing in winter, camping and day-tripping in summer. And Vegas: the concerts, the shows, the restaurants, the conveniences of a booming 24-hour town...
 
Things were going along so very well.

One in three

The statistics (of which I had been blissfully unaware despite having recently worked as a Medicare analyst) reveal that one in three of us will at some point come to deal with cancer, either as a patient, or as an immediate family member of one. Cancer is a disease of such subliminal dread as to induce an ongoing denial while we are healthy and not having direct contact with a cancer sufferer. We'd just as soon not think about it, thank you.

But when cancer does appear, the impact is frequently devastating for all involved. For too many, a diagnosis of cancer comes late in the progression of the disease, leaving the afflicted with limited and problematic therapeutic options and their loved ones with a feeling of being endlessly "behind the curve" also awash in often conflicting information and emotions, groping desperately for the means of survival and healing. Such has indeed been our case for the past year and a half. I have come to learn more than I ever wanted to know about this insidious disease that so frustrates the finest minds in medical science. It is a frustration that fuels a thriving and fervent -- but often naive and irresponsible --"alternative healing" industry whose wildly varying methods and claims must also be individually evaluated in the quest for the tools of a loved one's survival and healing.

The following is recounted to illustrate some of what to expect should you become one of the "one in three."

Sissy Sue
Since high school, my daughter had wanted so intensely to be an actress. Drawn to the glamor of Hollywood, she struggled for years at the periphery of "The Industry" (as she called it), her quest made all the more difficult by her refusal to accept offers involving even "softcore" nudity. Her tenuous existence of spotty sportswear catalog modeling assignments, trade shows, minor syndication TV work, and the occasional music video extra was typical of what I once characterized as "the innumerable, chronically impecunious actress/model wannabees that overpopulate southern California."

Things were finally looking up a bit, however. A few career puzzle pieces were falling into place, helpful contacts established, the doors opening just a crack. A layout for Shape Magazine was in the works, and Sissy was training feverishly at Gold's Gym in Venice Beach to be at her physical peak.

And indeed she was. She reveled in her ability to effect the dramatic entrance, with heads turning in concert upon her arrival. The spectacle of what I called "The Sissy Sue Mafia," a dazzling cohort of shapely, dressed-to-kill "babes" sweeping into a party, nightclub, or restaurant, was a sure-fire attention-getter. I would muse 'enjoy it while it lasts.'

Ruminating, of course, on the implications of aging.

Her devotion to her image had deep and painful roots, beginning with her rejection by her mother, who handed me custody of Sissy and her younger sister Danielle when they were 6 and 4 respectively, and who would subsequently ignore her for years at a time. In the fall of 1977 a watershed calamity crashed upon us as Sissy-- then nine-- was horribly burned in a gasoline fire accident. She endured two and a half months of hellish hospitalization at the University of Tennessee Medical Center in Knoxville, eventually undergoing numerous skin graft operations. Still thereafter noticeably scarred, she would subsequently have to bear cruel taunts such as "crispy critter" and "French fry" from her more ignorant and insensitive schoolmates. Her adolescence would not prove to be much fun.

Sissy would next encounter the health care system at the age of sixteen in the wake of a fall from a third-story apartment window, a surprise descent culminating in two broken wrists, two broken ankles, and four broken teeth. She'd been at a raucous party of dubious propriety and had reflexively exited what she'd assumed to be a street-level window when the police arrived in response to a noise complaint.
 
Splat. Ah, the Joys of Parenthood.

One inexplicable medical mystery surfaced during her treatment for the fall; a blood test came back positive for hepatitis. We were perplexed; she was (and remained) asymptomatic. She vehemently denied having had any involvement with IV dope-- among the doctor's most plausible speculations, given the inventory of dissolute extracurricular pursuits she had admitted to.

It would be eleven years before the bleak import of that blood test would arise to shred our lives.

The State Street exit
"LAC," Los Angeles County Hospital/USC Medical Center is a 70-year old earthquake-scarred concrete bunker located in a gritty area just east of the shiny, elegant office towers of downtown. Reeking of urine deposited in the stairwells and elsewhere by impatient visitors and the homeless who inhabit the shrubbery surrounding the four-feet thick walls, it resounds with a cacophony of the myriad tongues of the multicultural quilt of southern California. Polyglot physicians of Oriental, European, and Hindu extraction, of necessity, speak fluent Spanish; glazed-looking patients in flimsy hospital gowns, tethered to IV's hung from mobile stands, panhandle in the hallways for spare change or cigarettes; sullenly menacing, tattooed prisoners in orange jumpsuits and heavy shackles shuffle in and out of service elevators aside heavily armed police escorts. By day a crush of humanity crowds the halls. By night security is everywhere visible and vigilant.

Last year the Los Angeles Times reported there to be an estimated 4.4 million "medically indigent" residents in the L.A. basin, a figure that includes welfare clients and the uninsured "working poor." For many of them, LAC/USC is a familiar-- if less than pleasant-- place, a sprawling, frayed complex where cutting-edge clinical education, expertise, and heroism coexist with intractable socioeconomic and bureaucratic chaos.

Add one previously carefree and clueless young blonde to the 4.4 million aggregation on April 19th, 1996. Welcome to 1200 State Street.

Sissy and some friends had been out the previous evening celebrating her pending good fortune when she suddenly came down violently ill. Suspecting tainted sushi, they took her to Emergency at Cedars Sinai Medical Center in Beverly Hills, where an ultrasound image pointed toward something vastly more ominous. At around 2 a.m., having been heavily sedated, she was transported to LAC-- end of the line for the uninsured acutely ill-- where she awoke and called me in a panic that Friday morning. Unaware that she'd been moved during the night, she had to ask an aide where she was; I could hear "1200 State Street" in an odd dialect in the background.

Quite some time would pass before my next ball game.

After five harried hours across the Mojave desert on I-15, I finally found a space and parked on a distant side street-- uneasily, given the look of the neighborhood-- and hurried to the LAC main entrance. Issued the requisite daily visitor's pass, I raced up to her ward, heart pounding. She was terrified and confused-- further imaging had revealed a huge mass in her liver, approximately 9 centimeters in diameter. Dr. Sherry Wren, a senior hepatic service surgeon (now at Stanford), explained that it was probably an adenoma: a benign growth associated with long-term oral contraceptive use. The scans also indicated the presence of two growths on an ovary, one the size of a tennis ball. Dr. Wren ordered a battery of additional tests, including needle biopsies. While the situation was without doubt serious enough to warrant surgery, Dr. Wren was confident that things were manageable.

Sissy's many friends rallied to her bedside, some staying in shifts late into the night so I could return to Las Vegas on Sunday to tie up some loose ends and pack up for a likely extended stay in Los Angeles.

When I returned to the ward the following Tuesday morning, Dr. Wren was sitting on Sissy's bed, holding her hands while my daughter sobbed. Sissy looked up as I entered and began to wail loudly "Daddy! I have cancer!" I shall never forget the look of absolute horror in her eyes.

Dr. Wren explained that the biopsy had come back positive for hepatoma (liver cancer, alternatively called hepatocellular carcinoma, or HCC). The ovarian lesions, mercifully, were benign; they would have to come out, but not right away. The immediate and dire risk was potentially fatal hemorrhage from the liver tumor. Sissy would have to be moved immediately to the ICU for monitoring while awaiting an available operating room and surgical team.

Dr. Wren also informed us that Sissy was positive for hepatitis-B (HBV), that it was likely congenital-- passed on to her by her mother (my ex-wife)-- and that it had surely caused her cancer. Given the HCC latency period of 20-30 years, any other explanation-- such as picking up HBV during adolescence that could lead to cancer a mere decade hence-- was highly unlikely.

This was baffling. Wouldn't it also have been passed on to others in the family, as it had not been? No, Dr. Wren insisted, sexual and/or in-utero transmission, while frequent, would not be inevitable. Sissy, however, had to have been born with hepatitis-B. Nothing else fit.

Subsequent family blood tests would provide both relief and agonizing confirmation. Sissy's stepmother, my partner of two decades, tested negative-- as expected, given her years-long ongoing participation in thoroughly screened blood and platelet donation drives. Our son (Sissy's half-brother) also tested negative. Danielle-- Sissy's direct sibling-- on the other hand, tested positive for HBV antibody (indicating exposure to hepatitis-B), supporting Dr. Wren's assessment of congenital transmission. Finally, my assay; it would throw me into a black funk from which I have yet to recover.

While in Baltimore in early June of 1967, a year before Sissy was born, I retired one night feeling ill and awoke to acute flu-like aches and nausea accompanied by flaming orange eyeballs, yellow skin, and a rash not unlike that generated by poison ivy. Doctors at John Hopkins University Medical Center diagnosed my condition as "acute infectious hepatitis-A." Probably contracted, they mused, during my stay the prior month in Sacramento, California, where U.S. soldiers returning from Vietnam were found to be rapidly spreading the readily-transmitted disease.

I recovered quickly, and thought little more of it, except for the recurrent mild discomfort of always having to reveal my 1967 bout of hepatitis"A" during subsequent medical, dental, or insurance exams. Providers and underwriters obviously paid the matter equally little heed, for no adverse findings ever emerged. My hepatic and serological data during twenty-odd years of ensuing physicals were uniformly stellar.

"No, you had it, but got over it" my physician explained. It had indeed been hepatitis-B, not "A" that I'd experienced nearly three decades earlier. The assays weren't all that precise back then, she observed. Nowadays we can discriminate between viral strains  "A" through "G."

Oh, dear God. Was it me? But...

My therapist would hence recommend that perhaps a grant of self "absolution" was in order: that who "gave" HBV to whom prior to Sissy's conception was probably unanswerable-- and was undeniably irrelevant to the task at hand. Yes, but there is somehow scant solace in such counsel.

Hepatitis and Hepatoma
Liver cancer is quite rare in the United States, although in other regions experiencing widespread and primarily intergenerational (congenital) HBV infection-- such as Asia and the Middle East-- HCC is a leading cause of death. In the U.S., primary liver cancers are typically seen in older populations with chronic drug and alcohol abuse histories that also render their livers cirrhotic and susceptible to mutagenesis. Sadly, however, this profile is changing, as the domestic prevalence of hepatitis-B and its equally dangerous and insidious viral cousin hepatitis-C grows in otherwise younger and healthier populations-- primarily through illicit IV drug use or unprotected sex.

The prognosis for HCC patients is distressingly poor, with an aggregate post-operative life expectancy of from 6 to 18 months, and a five-year survival rate of approximately 2%. Radiation is not effective, and chemotherapy only marginally more so. Hepatoma is a particularly aggressive, chemo-resistant cancer. Surgery that removes an entire primary hepatic tumor "with good margins" (i.e., a buffer of cancer-free liver tissue surrounding the lesion) before any metastasis occurs is regarded as providing the only real hope for long-term survival.

On April 24th, during six and a half hours of surgery, Dr. Wren and her colleagues gingerly removed a hepatoma tumor mass of 9 by 8.5 by 8 centimeters: the size of a grapefruit. Out with it came two-thirds of her liver. The wait in the hallway seemed an eternity. Then, suddenly, blam, the heavy and battered O.R doors sprang open, and out rolled the tangle of tubes, bandages, wires, and beeping machines that sustained and obscured my Sissy. A quick, hard left turn and, blam, the SICU doors flew back and, just as suddenly, she was gone again. After another seemingly interminable wait, I was allowed in to be with her.

You've not truly lived until you've spent a weekend in SICU (the Surgical Intensive Care Unit) at L.A. County, an experience that brings new meaning to the word"intensive." An eerie silence hovers over the gunshot, stabbing, and blunt trauma victims occupying most of the beds, the majority sustained by life-support equipment. The clamorous, anguished wailing of their kin and friends in the hallway wracks the heart and rattles the nerves.

The long haul begins
The hepatectomy was a "success," in that the primary lesion was indeed extracted intact with good margins all around: no "extrahepatic involvement." The doctors told us that her liver would likely regenerate itself to normal size and function within a few months (the liver is the only human internal organ with the capacity to reconstruct itself. One can re-grow a normal liver from a functioning remnant of as little as 20% of the original organ). The only worrisome post-op prognostic items were microscopic findings of hepatoma cells in the lymphatic tissue in the liver, and the resident HBV, which placed her at 25-50% risk of a new primary lesion within two years. Metastatic spread, most likely to the lungs, was a major concern-- given the lymphatic pathology-- so Sissy would be referred to Oncology for follow-up assessment and therapy recommendations once she'd healed from her liver surgery and the yet-to-come ovarian procedure. Monitoring her serum alpha-feto-protein (AFP) levels would continue weekly. AFP is a blood marker for hepatic tumors. A normal cancer-free adult AFP concentration is on the order of 10 to 25 nanograms per milliliter.

On the morning of her liver surgery, Sissy's was more than 30,000 ng/ml.

Women's and Children's Hospital
Next up: the OB/GYN unit at the adjacent LAC/USC Women's and Children's Hospital. This episode took place in June and, while far less serious than the liver cancer surgery, did not go well. Whereas Dr. Wren had taken great pains to minimize the hepatectomy scar in deference to Sissy's anguish at the pending disfigurement (and concomitant trashing of her nascent career), the ovarian cystectomy left her with the crude and unsightly metal staple sutures conventionally used these days. While the pathology news was good-- the lesions were indeed benign-- Sissy began to complain of feeling "like the Bride of Frankenstein." Worse, the incision failed to heal properly, and she spent the summer fighting off a chronic, oozing infection in the wound, a circumstance that would delay any consideration of chemotherapy.

Outpatient
Our summer of 1996 was one of frequent trips across town to an endless and tedious series of outpatient appointments, the worst of which were the visits to Oncology, a dingy and comfortless clinical purgatory adjacent the main hospital. I learned to take a book and a cushion. A noon appointment actually meant a hurried consultation with the oncologist-- who had to quickly review the chart outside the cubicle to remember just who the patient was-- by 4:30 or 5 at best. Shortly thereafter we'd be back in the car just in time for the hour or so rush-hour commute covering the mere eleven miles back to the apartment.

Equally numerous were the requisite dealings with the overrun and understaffed Medi-Cal and disability bureaucracies. Sissy was now both medically bankrupt and unable to work; continued treatment and basic sustenance would hinge on indigence and disability eligibility. I must say that, our conventional view of rude, impersonal, and unresponsive bureaucracies notwithstanding, the agencies that handled Sissy's problems did so with compassionate-- if sometimes harried-- solicitude and dispatch.

There were also hopeful signs during this period. Sissy's AFP declined swiftly throughout the summer: 30,000; 15,000; 8,000; 5,000; 2,500; 1,100; 500; 250; 120 ng/ml. More or less the hoped-for metabolic half-life/excretion rate one would see absent any metastasis or recurrence. Once we got below 50, we'd all be a lot more at ease.

Our optimism would be short-lived. The AFP bottomed out at 120 and started to rise anew. 

It was time to talk chemo.

A quick vacation trip to Florida 
Hardly. In September, I would experience my third hospital of the year, this one near my folks' home in Palm Bay, Florida. My 80 year-old father was failing swiftly of late owing to an atrophied aortic valve. My son and I flew in to see him and my Mom through his valve and bypass operation and recovery. He did quite well, all things considered, and the docs told him he'd likely go another 10 to 15 years on his new genetically-engineered "pig valve." We ribbed him mercilessly with "Oscar Meyer" quips and any other stupid pork-related jokes we could come up with, waited till he was stable, and hurriedly flew home. Had to get back to L.A. Chemo was next.

Now they tell me that Dad shows signs of Alzheimer's. And, my Mom is thought to need hip surgery. I sometimes joke that I should change the title on my business card to read "Next-of-Kin." I suspect there are a lot of us quietly out there.

The City of Hope
October, 1996: An acquaintance made a call to an acquaintance of his (the daughter of a major donor), who made one more phone call, and Sissy was shortly thereafter accepted into a chemotherapy clinical trial at the outstanding City of Hope National Medical Center, 30 miles away in the pleasant, upscale suburb of Duarte.

Beautiful and placid as the place was-- and the contrast to County could not have been more dramatic-- the agenda was still chemo, and chemotherapy is invariably debilitating. Sissy would undergo monthly in-patient administration of a systemic IV infusion cocktail of doxyrubicin and carboplatin modulated by cyclosporin-A (the hypothesis being that the modulator would improve the previously spotty efficacy of the other two compounds against hepatic cancer). Sissy was quite wary of chemotherapy, but her AFP count was now steadily escalating, back into the thousands. New CT scans revealed just why: five small metastatic hepatocellular lesions in one lung, six in the other. This chemo protocol, while experimental to an extent, seemed worth a try in light of the paucity of alternatives. My by-now extensive searches of the National Cancer Institute hepatoma literature had basically said: 'outside of successful surgical resection, nothing has thus far worked very well for HCC.'

She retched through the nights, then she slept. And slept. An enervated, toxic slumber-- at first for 36 solid hours after coming home from her first infusion, getting up only to use the bathroom. It would take her a week to regain her normal energy.

But, her hair-- which she'd had cropped relatively short in anticipation of going chemo-bald-- stayed put. While grateful, still, it now irritated her for having been shorn.

By late November, tests and scans indicated that the chemo was not working; her lung lesions continued to grow, and her AFP continued to rise (albeit slowly). She was terminated from the chemo trial. Her City of Hope oncologist, Dr. Shibata-- a pleasant and compassionate yet reticent and equivocal man-- had nothing else of any promise to offer. We agreed that "quality-of-life" was paramount at this point. We would keep in touch; he would continue to routinely monitor the progression of her illness; maybe something of therapeutic interest would surface; he would search; I would search.

There would be no discussion of "time remaining."

Brian Head
We spent Christmas together in Las Vegas (wonderful small, neat, and clean Las Vegas!), and then I loaded up a credit card with the logistics of a what proved to be a glorious 3-day January weekend at Brian Head Ski Resort in my beloved southern Utah. The whole enchilada; a ski-in, ski-out condo rental, great equipment, great meals, and a big bottle of Dewar's -- the latter, in retrospect, not recommended at a base elevation of 9,600 feet. Seriously Advil time.
 
The Good Lord blessed us with nearly 20 inches of fresh, dry powder over the weekend, and I found myself repeatedly chasing this once-again head-turning beauty-- officially a Stage IV-B "terminal" hepatoma patient-- recklessly down the beautiful and uncrowded blue and black (gulp!) runs of Brian Head Peak. This babe is dying of cancer? Right.

I assume my wife and I are still paying for this jaunt somewhere in the cancer-consequent, recurrently rolled-over debris of our financial lives.

rhmab VEGF
Fast-forward to the spring of 1997. Recombinant Humanized Monoclonal Antibody Vascular Endothelial Growth Factor inhibitor, in short, VEGF. Angiogenesis inhibitors.

Underneath all the acronyms and ten-dollar words lies a relatively simple and promising hypothesis: choke off and shrink malignant tumors by inhibiting the growth of the capillaries that supply the blood requisite for their uncontrolled growth. Rat studies revealed consistent 50-80% tumor shrinkage in relatively short order. The clinical literature was abuzz with hard-to guard excitement.

Odd, in a way, since the concept was first elucidated by Harvard's Dr. Judah Folkman a generation ago. At the time, it was thought by some to border on 'quackery.' Minimally, it was at the time greeted with a jaundiced disinterest.

No more. When I brought the results of my internet anti-angiogenesis literature searches to the attention of Dr. Shibata, he replied that the City of Hope was indeed in the loop; a Phase I trial would soon commence in Duarte involving Genentech's patented VEGF anti-angiogenesis drug. Sissy was deemed eligible and enrolled to begin forthwith.

"Phase I" studies focus primarily on the assessment of toxicity and the derivation of dose tolerance limits. Any individual therapeutic benefit, while obviously welcomed, is not the point, at least from the research institution's perspective. Such will be dealt with in Phases II and III should Phase I bear fruit. The VEGF trial consent form warned of a host of potential risks and downplayed the potential for personal benefit. Sissy signed with little hesitation, mostly in response to my enthusiasm. The first round would ensue on July 1st, with subsequent rounds once a month-- a 90-minute outpatient IV infusion-- until the trial concluded. Blood monitoring would be ongoing on a weekly basis, with scans to follow in the wake of the trial.

A lot less of a hassle than chemo, and a lot more promise. Sissy would come into the trial at dose level four-- of five. Through dose levels one through three no adverse effects had arisen, so we were fairly confident that toxicity would not be a problem and pleased that she would be getting a strong concentration of the VEGF, one that might improve the prospect of seeing effective tumor response. Realistic hope was back in the picture. Dr. Shibata observed that, should the VEGF do no more than stop the metastases in place, such would be tantamount to a "cure," given that her "mets" were not yet interfering with her breathing or mobility.

Sissy tolerated round one without incident and went on about her business, trying to reconstruct a daily life focused on things other than constant cancer anxiety. I went home to Las Vegas for a respite and back to the gym with a vengeance.

Perhaps I might even return to work. With my graduate coursework completed and my thesis well underway and manageable as an evenings/weekends project, there'd possibly now be an opportunity to help attenuate the seriously strained state of our family finances. On July 14th, I met with my former supervisor at the Peer Review agency to discuss my return to the position I'd left in 1995 and which had just been posted again in the local paper. We agreed to go through the formal "re-interview" a week hence.

The very next day, however, the phone rang again.

UCLA Medical Center
5:50 p.m. "Is this Robert Gladd? Father of Cheryl Lynn Gladd? Sir, my name is Doctor Feinman. I'm with the neurosurgery service at UCLA Medical Center. Your daughter was just brought in with what appears to be a hemorrhagic stroke, possibly caused by a blood clot in her brain; we're not certain. We will be going into surgery in about 10 minutes to relieve the bleed. We should be through in about three hours. The neurosurgical intensive care unit is on the 7th floor, west wing."

I called my wife at work. She gasped, and broke down in a flood of tears.

After a mad dash through the closets and a flurry of phone calls, we raced down the by-now familiar I-15 in utter silence, fearful that we were this time enroute to perhaps identify the body and tend to affairs.

We arrived at 1:15 a.m. A first small bit of relief came at the security desk in the lobby; they had her name and location on the sheet, and it wasn't the morgue. Up the elevator to 7 West, a quick left to yet another set of SICU doors. After identifying ourselves over the intercom, we were buzzed in. Unlike the ICU at County, this place was calm, quiet, and rather spacious. To our left lay a turbaned figure, right arm aloft out of the spaghetti tangle of tubes and wires cascading down to the bed, finger wagging in the air, the affixed pulse-oximeter monitor glowing red out of the cool dimness, evoking the image of "E.T. phone home, E.T. phone home, E.T. phone home..."

'Where's my bike?'
Sissy had been out along Wilshire Boulevard in Beverly Hills, near the intersection of Santa Monica and Wilshire, pumping hard on her mountain bike when she went over, dizzy and numb.

With hope in the air anew, she had again resumed physical training. Rich Minzer, a friend and executive with Gold's Gym impressed with her courage and resolve, thought there might be a way to use her story to demonstrate to others the power of fitness in combating serious illness. They planned to meet to discuss the possibilities.

   She assumed she'd just gotten overheated, but her inability to slide the dollar bill into the vending machine scared her. Moshe Zadok, the manager of the Unocal station on Wilshire, recognizing her plight from his own father's experience with stroke, called 911 despite her protestations of just needing to rest a bit. Fortunately, it was just a short, quick ambulance ride up the road to UCLA, where she now lay moaning through narcotized and seizure-slurred speech "where's my bike, where's my bike, where's my bike...?"

Paralyzed on her left side and unable to focus her eyes-- but without apparent cognitive damage-- Sissy drifted for the next week in an emotional acid pit of bewilderment, fear, anger, depression, and suicidal impulses, complicated by the grinding pain from the 4-inch (once again stapled) gash atop her partially shaved head.

One more problematic tethering to the morphine pump. One more shock to the soul.

I now found myself at a complete loss for words of comfort or encouragement. The initial suspicion of a blood clot gave way to the numbing reality of the pathology lab finding: it was further hepatocellular metastasis, so rarely seen with HCC as to be totally unexpected. The surgeons were confident that they'd excised all of the malignacy; post-op MRI's looked good. Dr. Ford, the radiation oncologist was gloomy in her assessment, however: it could very well happen again. The size of the lesion was unimportant; the propensity of these tumors to "leak" (blood) was the salient seizure/stroke risk factor. The only remaining clinical option was whole-brain radiation. Not much of a choice; we were told that radiation might extend her life expectancy briefly, but at a cost that would likely include complete hair loss, severe bouts of vomiting, extreme fatigue, and amnesia.

We would decline this "option."

Depressingly, this event would exclude Sissy from further participation in the City of Hope anti-angiogenesis trial. City of Hope researchers and Genentech representatives, fearing possible implication of the VEGF drug in Sissy's seizure, pressed us to intercede with the UCLA medical records department for pre-discharge release of her chart.

Brotman Rehab
Eight days after her neurosurgery, Sissy was discharged to acute in-patient rehab at Brotman Medical Center in Culver City. Our first choice for rehab-- recommended to us by knowledgeable local friends-- had turned her down after partially reviewing her chart via fax, concluding that she was "not a viable candidate for rehabilitation," that she would be unable to meet the barest of Medi-Cal minimums for daily rehab activities sufficient to authorize payment. They recommended that Sissy be referred to a "sub-acute facility" (the polite phrase for a nursing home), or be provided with home nursing (read "hospice") care. Brotman, on the other hand, sent a representative over to UCLA to interview Sissy, and had a different take on her prospects.
 
Her new "attending" at Brotman, Dr. Steven Mittleman, walked briskly in to the foot of Sissy's bed and bluntly summarized the situation to her-- straight, no-chaser: 'poor prognosis,' 'brain-radiation-is-all-that's-left (and not encouraged),' 'Advance Directives' (principally authorization of a DNR-- a 'do-not-rescuscitate' order), 'pain management,' and so on through the disheartening litany of bleak prospects, empirical caveats, and administrative minutia.

He concluded: "Now that we've gotten all of that out of the way, what are your goals, Sissy?" She replied without hesitation "I want to walk out of here and go home and go back to my life."

Eighteen days later she did exactly that, ever-so-slowly hiking the now mountainous 27 steps from the street to her 2nd floor apartment under her own power, aided only by a "hemi-walker" cane. They supplied her with a wheelchair. She has yet to use it, and doesn't intend to. We bought her a smaller, single-foot adjustable metal cane, which she uses with ever-decreasing frequency.

Full Circle: 911 to Cedars
It was Saturday evening around 7, about a week after discharge from Brotman. The next day I was to return to Las Vegas with my son to get him started in 8th grade at his new school. My wife would remain in L.A. with Sissy for the upcoming week. The one-bedroom apartment was cramped, but our spirits were higher than they'd been in quite some time. I prepared and served dinner, to rave reviews. My wife and I had each just polished off a stiff Johnny Walker Black on the rocks. Rented movies were on tap.

Suddenly, Sissy started complaining of not feeling well, and shortly thereafter went down in distress on the couch, clutching the area under her ribs. We gave her some of her pain medication, to no avail. Within 30 minutes, she was in agony. Knowing the hemorraghic risks she faced, I first called City of Hope for advice. They would try to reach Dr. Shibata.

There would be no time for a response. Things were getting out of hand. Fearing another bleed, perhaps this time from a lung lesion, I phoned for an ambulance.

The EMTs explained that, no, UCLA was out their "district," that we had to choose between Cedars Sinai and Hollywood Presbyterian. We opted for Cedars, where we would subsequently spend the night in the E.R. with Sissy. At 5:30 a.m. the attending physician decided to admit her, fearing a clot in her lung. Imaging had been inconclusive; further tests and observation were in order. Now officially a Medi-Cal client, she would not be shunted back to LAC this time.

Our seventh hospital vigil in 18 months.

It turned out to be a false alarm; no out-of-control pathology or clot would be found. Her pain was concluded to be musculo-skeletal in origin, the result of ambulatory strains inevitable in the wake of stroke paralysis, possibly exacerbated by her growing lung "mets." She returned home on the following Tuesday.

I am by now conditioned to never truly let down my guard. Erica Jong, in her novel Fear of Flying, muses that (paraphrasing) "once you totally relax, the plane inevitably crashes." I fully understand the concept.

These days my base of operations consists mostly of a suitcase and a fold-up cot; I drive my daughter to her ongoing clinical appointments, including Cedars Sinai outpatient physical therapy three mornings each week, where she is starting to exercise on machines. In Tennessee, where we used to live, locals dubbed someone with irrepressible tenacity a "stick-dog," an allusion to the common canine propensity to retrieve and return a stick in excess of the human capacity for tossing it. (Indeed, the term 'dogged' means tenacious.)

Meet Sissy "Stick-Dog" Sue.

Or, to invoke a perhaps more darkly apt cinematic metaphor: Ripley to her hepatocellular Aliens.
__

The search for survival and healing 
Should you or a loved one be beset by advanced and life-threatening cancer, gird yourself for an overwhelming onslaught of information, much of it in conflict, all of it ostensibly requiring your immediate consideration and action lest you accede to fatal delay.

My empirical triage effort began within days of Sissy's admission to County. While we were still struggling to come to grips with everything coming fast and furious from the doctors and medical administration, well-meaning friends and acquaintances began peppering us with unsolicited advice and literature, some of it conveying a bizarre ignorance that would leave me floundering for the politic response that would not demean and offend. Pejorative retort suppression would become an ongoing emotional exercise (repeatedly aided by the quiet and gentle reproach of my saintly wife).

It commenced with a reprint of an"article" hawking a book wherein it would be recounted in further detail just why "all cancers" were caused by intestinal flatworms! (The author ended nearly every sentence with one or more exclamation marks!) The curative regimen would simply involve purging the gastrointestinal tract of these carcinogenic parasites through a regimen including colonics and herbal mixtures. The boyfriend delivering this wonderful news was utterly sold on its merit: Salvation was at hand!

Mercifully, Dr. Wren got me off the hook on this one with a diplomacy worthy of a Secretary of State.

Next would come the "Hoxsey" video, a slick production exuding first-class "documentary" production values-- sinister in tone-- detailing the history of the miraculous herbal anti-cancer "formula" purportedly discovered by one uneducated Harry Hoxsey decades ago while treating horse hide lesions on his father's farm. The video-- replete with ominous background music and newsreel headline cutaways-- recounts the foul banishment of this alleged "savior" to Mexico by the greedy and venal American Medical Association. The Hoxsey clinic in Tijuana today still attracts innumerable desperate cancer sufferers bereft of more conventional clinical options and ready with cash.

After close consideration, I had no choice but to count myself in the company of those regarding this stuff as the worst sort of quackery.

Essiac tea (brand name: Fluoressence). The story is told that a Canadian nurse-- one Rene Caisse-- was the recipient of a mysterious healing herbal recipe used by an Ojibwa tribal medicine man that caused all manner of malignancies to disappear in short order. It is predictably alleged that the Canadian counterpart to our A.M.A. in concert with Ottawa would see to the suppression of this wondrous substance.

Proponents of this beverage invariably mention that "Essiac" is "Caisse" spelled in reverse. In my case, no particular epiphany would be forthcoming in the wake of this "Sgt.-Pepper-Played-Backwards" intimation, and, after much digging concerning the ingredients and their asserted efficacy, I could find nothing clinically interesting in Essiac.

"Resonance" machines? What? Another phone number slipped to me at the hospital had me listening to a sales pitch extolling a $1,500"radionics therapy" device used to destroy tumors by resonating with the electro-biological "cancer frequency" of malignant tissues.

Right.

Not flatworms! No, it was "bacteria in the blood," the result of diet, specifically consumption of items such as chicken, that was the source of all cancer, another "doctor" explained to me over the phone from his Tijuana clinic. "We can't get the docs in the States to understand this," he intoned with weary resignation. His methodology: purge the blood through a revised diet that, among other things, eschewed chicken and mandated the consumption of lamb. Why? A devotee of this practitioner had a ready retort: "Y'ever watch chickens eat? They peck at the ground, picking up all kinds of bacteria." Oh.
 
Lamb, on the other hand, came from "root-eating" livestock that, while foraging through the subterrain, ingested the beneficent, supposedly cancer-curing below-ground nutrients central to this serum antiseptic "therapy." We could come down to the Tijuana clinic for an initial two-week stay for blood assessment and initiation of therapy. $2,500 per week. But, according to our locally referred contact-- 'he'll work it out with you if money is a problem; he's a very compassionate man. He really cares for his patients, he takes the time to listen to their concerns.'
 
In contrast to the "arrogant, narrow-minded, greedy, and indifferent" American clinicians who controlled medical practice in The States (the oft-repeated mantra of the more strident segment of the "alternative healing" movement) clearly implicit in this appeal.

The foregoing comprise a more or less representative sampling of our experience thus far with the quackery end of the alternative therapy spectrum, a distribution of propositions whose opposite terminus abuts the breadth of mainstream clinical research and practice, where methods as yet"unproven" but more logically reasonable and promising vie for acceptance by the medical establishment. In the middle lie tougher calls: does shark cartilage really shrink tumors, functioning as an angiogenesis inhibitor? (one skeptical journal article called it "the laetrile of the 90's") Hydrazine sulfate? (also reported on extensively in the mainstream clinical literature and generally-- though not uniformly-- dismissed as 'ineffective.') Nucleotide Reductase? Plant oils? Blue-green algae?

All of these unconventional therapeutic assertions-- many of which would prove to be merely unproductive, outlandish, maddening distractions-- would have to be checked out while also slogging through the vast archives of mainstream clinical literature, a quest that would take me through the most recent three years of month-by-month National Cancer Institute (NCI) hepatoma citations. Also, I began-- and continue to this day-- keyword-searching the Medline indices for anything related to Sissy's condition that might prove useful.
 
Medline, which is now available to the public over the internet (as is the NCI archive), is the computerized repository of clinical abstracts provided by the National Library of Medicine. It contains more than nine million citations. A recent example (search phrase: 'hepatocellular angiogenesis') illustrates an in vivo investigation in China, as published in a clinical oncology research periodical:
J Cancer Res Clin Oncol 1997;123(7):383-387
Inhibitory effect of the angiogenesis inhibitor TNP-470 on tumor growth and metastasis in nude mice bearing human hepatocellular carcinoma.
Xia JL, Yang BH, Tang ZY, Sun FX, Xue Q, Gao DM

Liver Cancer Institute, Zhongshan Hospital, Shanghai Medical University, People's Republic of China.

The antitumor and anti-metastatic effects of a potent angiogenesis inhibitor, O-(chloroacetyl-carbamoyl) fumagillol (TNP-470), was investigated in a highly metastatic model of human hepatocellular carcinoma-LCI-D20. Small pieces of LCI-D20 tumor tissue were implanted subcutaneously into the right axillary region of 24 nude mice; the mice were then randomized into two groups. To one group, TNP-470 30 mg/kg was given as a subcutaneous injection every other day from day 1 to day 15 and the mice were sacrificed on day 26. An antitumor effect of TNP-470 was clearly demonstrated by tumor weight (0.97 +/- 0.34 g compared to 2.04 +/- 0.34 g, P < 0.001) and alpha-Fetoprotein value (93 +/- 59 micrograms/L compared to 769 +/- 282 micrograms/L, P < 0.001). There was also an anti-metastatic effect of TNP-470. Lung metastases developed in only 1 of 12 mice in the treated group, while they developed in 6 of mice of the control group. No severe side-effect of TNP-470 was found in this study. In vitro study revealed that the purified hepatoma cells were insensitive to TNP-470 (the 50% inhibitory concentration was 43 micrograms/ml). These results suggest that the angiogenesis inhibitor TNP-470 has both strong antitumor and anti-metastatic effects on a human hepatocellular carcinoma model in nude mice.
There are thousands of such reports on hepatic cancer alone: in vitro studies, wherein potential anti-cancer agents are investigated at the cellular level in the petri dish, animal tumor model studies (e.g., above), phase I, II, and III human clinical trials (i.e., retrospective case-control studies), prospective cohort studies, and "meta-analytic" research monographs which scrutinize aggregations of disparate individual research projects focusing on the same clinical question.

Post-operative therapeutic literature on HCC is a dense, frustrating tangle of mostly contradiction and disappointment. Chemo protocols declared "significant" in one study are found ineffective in another. The patient cohort sample sizes are too small and/or too unrepresentative to generalize to my daughter's circumstance. Worse, the "operational definition" of a "success" is usually expressed in terms of weeks' or months' life extension beyond that of a control group, with little or no discussion of the quality of life of the therapy recipient. Indeed, beware of the word "palliative," a term normally connoting "relief of symptoms." In chemo-speak, however, "palliative" often simply means staving off expected demise for a short time with precious little otherwise "relief" in the bargain.

Finally-- and most exasperatingly, the bulk of promising HCC therapy trials are seen in the Asian literature (where the prevalence is high enough to have garnered clinical priority), using protocols unavailable in the absence of pockets deep enough to pay for hospitalization trips to places like Tokyo or Seoul.

Healing and the mind
Recall Bill Moyers' PBS series and popular book of the same name. Spanning both the alternative and mainstream spectra are the somewhat overlapping domains of "immunotherapy" and "psychoneuroimmunology." Proponents of these approaches to therapy theorize that malignancies-- in addition to the more mundane panoply of human ailments-- can take hold only in the presence of a compromised immune system. One must strengthen the immune system for long-term healing to take place. Conventional medical treatment, it is argued (and not without substantial merit) focuses far too often on combating symptoms rather than curing root causes, and chief among the root causes of disease are the dietary, psychic, and other lifestyle imbalances so widespread in our culture.
 

Investigations here take one through the myriad contending "healing" dietary regimens that crowd the book chain shelves. Acupuncture and medicinal herbs also employed in the effort to restore immunological balance. Dr. Andrew Weil's recent best-seller Spontaneous Healing covers these areas in quite some detail, as does Jean Carper's more recent Miracle Cures. In the Adam Smith-redux "powers of mind" camp along with Moyers' work, the likewise best-selling publications of Drs. Bernie Seigel and Deepak Chopra are surely familiar to those who frequent Barnes & Noble, Borders, or their bookstore brethren. And, renowned writer Norman Cousins recently reported on his work in psychoneuroimmunology research at UCLA in Head First: The Biology of Hope and the Healing Power of the Human Spirit. Dr. Cousins and his UCLA colleagues undertook to put the previously disparate and frequently anecdotal evidence of psychological factors in healing to the test of rigorous scientific scrutiny, concluding that physiological effects indeed do frequently arise from psychological causes, for better or worse, and that research should continue in earnest in the area of psychoneuroimmunology.

All of these works and many more, some by now dog-eared, awash with highlighter residue and freighted with sticky-notes, line my bookshelves aside the ever-accruing mounds of NCI, Medline, and countless other internet cancer information downloads I cyber-mine for nearly every day.

'Arrogant, narrow-minded, greedy, and indifferent?'
Is science the enemy? To the extremist "alternative healing" advocate, the answer is a resounding 'yes'! A disturbing refrain common to much of the radical "alternative" camp is that medical science is "just another belief system," one beholden to the economic and political powers of establishment institutions that dole out the research grants and control careers, one that actively suppresses simpler healing truths in the pursuit of profit, one committed to the belittlement and ostracism of any discerning practitioner willing to venture "outside the box" of orthodox medical and scientific paradigms.
 

One e-mail correspondent, a participant in the internet newsgroup alt.support.cancer, vented splenetic at length recently regarding U.S. authorities' alleged hounding, arrest, and imprisonment of alternative healers. He railed that law enforcement, at the behest of the AMA/FDA Conspiracy (a.k.a. the "corrupt AMA/FDA/NCI/ACS cartel"), had made the practice of alternative medicine illegal in the U.S. Moreover, he considered the fact that medical science can only claim "cures" for approximately 10% of the roughly 10,000 classified human diseases an a priori indictment of the mainstream profession.

I know: this is akin to the U.N. Black Helicopters/One-World-Government Conspiracy stuff of the not-too-tightly-wrapped. Still, I couldn't resist-- pointing out in (no doubt futile) reply that no one came with guns drawn and cuffs at the ready the night at Brotman Rehab when "Healing Angelite Crystals" practitioners-- devotees of India's Sai Baba-- came from Topanga Canyon to hover for hours in ceremony over Sissy (to the curious and wary befuddlement of the night shift nurses); neither did Security nor the medical staff at Brotman confiscate the goopy-looking herbal tonic we brought in, an elixir prescribed for Sissy by a Chinese herbal pharmacist doing business quite openly in Chinatown near downtown L.A.; nor would SWAT teams pounce on the backyard in the Valley where we took part in evening-long Lakota Souix "healing sweat lodge" ceremonies conducted by the venerable Wallace Black Elk; and finally, Wyndie, one of Sissy's highly skilled and effective physical therapists at Brotman did not have her certification revoked for counseling my daughter on the Hindu principles of the Chakras and efficacy of aromatherapy.

Moreover, I had to respond, the fact that we can only cure 10% of known diseases implies nothing regarding the quality of mainstream medical research and practice, unless the alternatives industry can provide hard, "case-mix adjusted," scientifically valid data showing their methods to effect consistently and significantly better outcomes-- which they cannot (a dearth of peer-reviewed studies being a central characteristic of "alternative" practice). Additionally, I asked, can anyone even cite historical curative percentages from 30, 50, or perhaps 100 years ago? Indeed, even such statistics would prove problematic-- "shooting at a moving target," as it were-- in that more subtle and clinically unresponsive maladies continue to be discovered and classified while the easier to treat are dealt with more readily. And, classificatory observation is easy compared to the work and resources required to effect cures; we should expect that identification will outpace remedy. Finally, 50 years ago death certificates listing demise from "natural causes" would today likely have identifiable diseases recorded as the cause of death.

Purveyors of medical quackery should fear the hot breath and hard heel of competent authority, but I see no evidence of suppression of alternative therapy methods that are not certifiably fraudulent. All manner of "unproven" substances are sold quite openly at retail, both in the health food stores and in the national chain outlets; all that need accompany the product is the legal boilerplate disclaimer acknowledging an absence of FDA blessing, along with the inoculating phrase 'dietary supplement.'

After reading Jean Carper's Miracle Cures, I went back to Medline to do a bit more keyword searching on terms such as "ginko biloba, "valerian," and "echinacea," and so forth. I found hundreds of citations. For example:

Psychopharmacol Bull 1995;31(4):745-751
NCDEU update. Natural product formulations available in europe for psychotropic indications.
Cott J, Division of Clinical and Treatment Research, National Institute of Mental Health, Rockville, MD 20857, USA.

Until the middle of this century, development of medical treatment for human disease was intimately connected with the plant kingdom. Despite advances of the last three decades in utilizing chemical synthetic approaches to drug design and sophisticated structure-activity studies, there is still a great need for novel compounds with unique mechanisms of action in the field of medicine. While many thousands of structural analogs have been synthesized and tested, numerous gaps remain in the therapeutic armamentarium for psychiatric illnesses. Most new drugs marketed for psychotherapeutic indications in recent years have been only incremental improvements on existing medications. Major breakthroughs have resulted primarily from the study of natural products. Some of our most valuable drugs have been isolated from plant and animal sources, including aspirin, morphine, reserpine (the first antipsychotic), almost all of our antibiotics, digitalis, and such anti-cancer agents as vincristine, vinblastine, and taxol. Recent political and social events suggest that new emphasis will be placed on natural products research in the years to come. This article highlights therapeutic applications of Ginkgo biloba, Hypericum perforatum, Valerian officinalis, and Panex ginseng.
I typed in the word "catechin," short for "epigallocatechin gallate (EGCG)," the substance in ordinary green tea shown to have promising anti-angiogenesis utility. Medline returned 829 citations. The AMA/FDA Conspiracy is clearly not doing its job very effectively for its corporate patent medicine overlords. One would think that Genentech's lawyers, through their regulatory puppets, would have seen to the purging of these numerous abstracts so inimical to the financial prospects of the proprietary rhmab VEGF.

For the bulk of the alternative healing industry, the real frustration has nothing whatever to do with clinical and political repression, and everything to do with lack of access to the pockets of third-party payers. While such may be a very real economic problem for health care consumers and the vendors of alternative products and services, it has little to do with clinical "narrow-minded arrogance." Peer-reviewed studies of the unpatentable epigallocatechin alone have, after all, somehow found funding hundreds of times thus far.

Money-grubbing, egotistical docs 

Late one quiet evening on the 4th floor at Brotman, a double-shift weary Dr. Mittleman and I leaned on the counter at the nurses' station and mused at length upon some of the more absurd alternative therapy allegations. Responding to the notion that his profession was raking it in while suppressing the "competition," he quietly countered "right; I'm getting rich on the sixteen dollars a day I get from Medi-Cal for seeing your daughter."

Here was a man repeatedly to be found perched on the edge of Sissy's bed at odd hours, talking with her for 30-40 minutes at a time-- a temporal generosity he shared time and again with me in the halls as we discussed the more technical aspects of her situation. This is a man who continues to field and return her calls, sees her on a moment's notice, and jawbones the Medi-Cal bureaucracy on her behalf, even though she is technically no longer his patient.

I recently emailed Dr. Mittleman to express my gratitude, joking that "should they ever decide to start cloning the best doctors, I'll be by your office to pick up a DNA/tissue sample."

Likewise for Dr. Sherry Wren, the swaggering, 5'3" supremely confident surgical wizard who saved Sissy's life in April of 1996, and who continues to stay in touch with us. Likewise also the innumerable doctors, nurses, therapists, and support personnel who have rarely failed to accord my daughter the utmost respect and compassionate, knowledgeable care throughout the past year and a half-- many of whom will earn less in a lifetime than Dennis Rodman was debited by the NBA last season for unsportsmanlike buffoonery.
 

Every discipline has its share of the "arrogant and narrow-minded," but I have mostly found mainstream health care professionals to be a dedicated, unpretentious, and self-deprecating lot quite aware of the limits of their knowledge and the risks of presumption. Once, during a series of health care quality improvement seminars I attended at Intermountain Health Care in Salt Lake City during my Peer Review tenure, a speaker-- himself a noted pediatric surgeon-- wryly observed that "the best place to hide a hundred dollar bill from a doctor is inside a book." The Director of the seminar series, Dr. Brent James of IHC (and a Fellow of the Harvard School of Public Health), noted in our opening session that physicians would probably admit-- off the record, of course-- that perhaps only 10% of their clinical decisions made during daily practice could be traced to the peer-reviewed scientific literature. Dr. James also made the droll observation that, were you to walk into the typical medical adminstrator's office, "you'd be much more likely to see copies of the Wall Street Journal rather than the New England Journal strewn about."

What can one take away from such remarks? First, the many physicians I have come to know in the past few years are in the main acutely sensitive to the problems of clinical conceit and "paradigm blinders." Indeed, the Utah pediatrician's"$100 bill" wisecrack was offered to an audience of doctors and their allied health personnel during quality improvement training. Second, the body of peer-reviewed medical literature does not constitute a clinical cookbook; even "proven" therapies-- particularly those employed against cancers-- are generally incremental in effect and sometimes maddeningly transitory in nature. The sheer numbers of often fleeting causal variables to be accounted for in bioscience make the applied Newtonian physics that safely lifts and lands the 747 and the space shuttle seem child's play by comparison. Astute clinical intuition is a necessary component of a medical art that must, after all, act and act quickly-- so often in the face of indeterminate, inapplicable, or contradictory research findings.

Finally, with respect to Dr. James' Wall Street Journal quip, the capitalist imperatives within which health care clinicians must operate are, in the aggregate, neither of their making nor under their control. Moreover, blanket indictment of the profit motive as necessarily inimical to optimum medical care and research is a rather simplistic notion. Strategies aimed at maximizing investors' net returns probably spur at least as many medical advances as they inhibit.


A Healing Burger
Or, the "healing pizza/chocolate shake/friesî? One day not long ago, after we'd visited with a pleasant, seemingly intelligent woman of recent acquaintance who had also endured a long struggle with cancer and was committed to a "holistic healing" regimen, I ribbed Sissy that we ought cruise down Sunset for lunch, specifically to order some "healing burgers," -- my facetious reaction to having been cut off mid-sentence the prior evening after uttering the phrase "fruit juice" in the course of responding to a query concerning Sissy's daily diet. "Oh, no! No fruit juice!" "No sugar!" "No fat!" "No meat!"
 

The magical quality that "holistic" evangelists impute to various vitamins, herbs, and certain foods (the latter for both good and ill), frequently shouts down the more circumspect and common-sense notion of an adequate and balanced diet. In my mind I parry their personal anecdotes with the equally anecdotal evidence of the long and mostly healthy lives of the large extended family comprising my in-laws. Most of these rural northern Alabama farmers manage somehow to live into their 90's despite life-long daily breakfast doses of sausage and eggs with biscuits and gravy-- along the rest of the typical meat-laden, putatively carcinogenic and arteriosclerotic farm fare that would make a brown rice zealot shrink in horror.

Most of these dietary-herbal and related recuperative obsessions ring resonant with the "bargaining" stage of Elizabeth Kubler-Ross's dying process model. Please, Lord, I'll change my indulgent, unhealthy ways, please-- just spare my life! See, I'm doing my herbal/ carrot juice/ seaweed/ colonic/ aromatic/ crystalite/ meditative/ mega-vitamin/ macrobiotic/ psycho-spritual penance; please, please spare my life!

Quantum quandaries
Given the stakes, productively traversing these vast and snarled thickets spanning credulous hearsay to incontrovertible fact has become an ongoing priority, and will so remain so long as need be. My lengthy academic and professional involvements with quantitative analytic disciplines, however, have proven both blessing and curse in helping Sissy deal with her struggle. While my fluency with empirical data and technical jargon helps me parse the literature and interact intelligently with the doctors, I am never certain of just how hard to lean on my scientific skepticism, given both what I know of the epistemological limits of "science" and the relentless barrage of sometimes intriguing alternative therapy assertions I encounter. While close study of biostatistical and epidemiological methodologies and critical works such as Peter Huber's Phantom Risk and Galileo's Revenge, Gross, Levitt, and Lewis's The Flight From Science and Reason, Carl Sagan's The Demon Haunted World: Science as a Candle in the Dark, and Kahneman and Tversky's Judgement Under Uncertainty: Heuristics and Biases tends to make one not suffer fools gladly, the predisposition can easily slip over into "narrow-minded arrogance."
 

It was, after all, a Santa Monica Chinese practitioner of acupuncture and herbal medicine, one Dr. Yi Pan, who first called Sissy's attention to a problem with her liver several years prior to her HCC diagnosis. She'd been referred to him by a girlfriend for attention to a menstrual problem. Dr. Pan had a diagnostic acumen requiring no x-rays, CT scans, or blood tests. Yet, the internet medical fraud site www.quackwatch.com dismisses traditional Chinese medicine as "ineffective," as do many other critics of alternative practices.

Tragically, Sissy summarily discounted his prescient admonition. I can only speculate wistfully on the implications of our having known three years earlier.
 

Renowned paleonologist Steven J. Gould eloquently cautions us in The Median Is Not The Message-- wherein he recounts his triumph over the particularly frightful type of cancer known as mesothelioma-- that indeed the individual is not a "statistic," that variation rather than expectation is the "hard" reality, and that in such recognition lies the potential for rational optimism. Yes, and probabilistic variation-- with its seemingly paradoxical notion of order borne of randomness-- is also fundamental to our dawning awareness of the broader implications of quantum theory. Unquestionably, we transcend our "data," changing that which we measure by the ineffable force of observation, and in such awareness may lie a key to healing, it is proclaimed.
 

But-- is Deepak Chopra merely a cynical huckster, misrepresenting the ostensibly Hindu/Zen-like principles of sub-atomic wave/particle theory to sell books and tapes such as Quantum Healing to an apparently large and eager audience of scientific dilettantes mesmerized by the spurious conflation of the Ayurvedic and the sub-atomic? Is the deadly serious Chapter 14 of Scott Adam's otherwise hilariously flip best-seller The Dilbert Future mere dramatic counterpoint-- a sophomoric and specious "self-help" interpretation of the principles of quantum mechanics so beautifully explicated in Gary Zukov's 1978 book The Dancing Wu Li Masters? Chopra, after all, has left himself a very big out by declaring that perhaps only 1% of those in dire medical need can lock onto the principles necessary to effect 'quantum' self-healing, a caveat akin to the "sold-as-a-dietary-supplement-only" and "not-intended-for-the-treatment-of-any-disease" disclaimers found on all herbal remedies. And, Scott Adams touts his empirical slovenliness almost as a virtue.
__


California Kudzu
Concertina wire. It is everywhere in L.A. They even find it necessary to affix coils of it to interstate highway exit sign poles, scalpel-sharp talons vigilant against the vandal hordes. One morning I somewhat nervously ventured down a littered embankment just off the 101 north of Sunset Boulevard, trusty old Pentax, wide-angle lense, and tripod at the ready to capture a photo emblematic of our circumstance. As I vaulted a concrete barrier, a pile of rags and newspapers jumped with a start as a homeless man arose unsteadily in irritation at my intrusion.
 

Sorry.

We slouched off in opposite directions. I found a spot and planted my tripod. The grimy green sign announcing the Sunset exit, its slinky-coil barbed wire barrier festooned with dirty plastic and paper debris, seemed a particularly apropos visual metaphor. Maybe I'd come back one day when it was raining to more fully capture the joyless sense of entrapment.

My ancient light meter is so out of calibration, I'll have to; I blew the slides by several f-stops. One more minor frustration, scorched onto Ektachrome.

I will return. Maybe I'll bring the fully electronic Canon with me next time, even if the lense on it isn't as good as my priceless Takumar. I can scan the shot and tweak it in PhotoPaint.

Yeah, I'll return. During an el Nino downpour, perhaps.

Why this fixation?

'Hello? Is this Robert Gladd? Father of Cheryl Lynn Gladd?
...'

No, not UCLA Medical Center, July of 1997. It was 3 a.m. Knoxville time, winter of 1985, a few hours before I would catatonically arise to trudge to my next-to-last quarter mid-term exams at the University of Tennessee. The caller was the Emergency Room 'Attending' at Hollywood Presbyterian Medical Center in, well-- Hollywood (yes, the Hollywood).
 

He needed parental assent over the phone to authorize treatment of my daughter for injuries she sustained in a fall from a 3rd floor apartment window. Recall: She'd been at a raucous party of dubious propriety and had reflexively exited what she'd assumed to be a street-level window when the police arrived in response to a noise complaint.
 

One afternoon Sissy failed to return home from school. A ghastly and mostly sleepless month would pass before I would abruptly learn of her whereabouts during that jarring 3 a.m. call. L.A. Juvie authorities shortly thereafter shipped her back to me in a wheelchair-- on their dime. An endless swarm of runaways. Cheaper to just ship 'em out, gratis.

The Sunset exit. Moths to the flame. California Kudzu.

I, too, am now ensnared.


Fox Channel 11
I frequently sit tucked in "my" corner of this too-small apartment in front of my PC for long periods, trying to tune out the mindless babble of Regis and Kathy Lee that will precede the procession of daytime soaps, Oprah, Simpsons, Married With Children, and Home Improvement that frequently fill the days with banal distractions. An ill-considered, peevish, and instantly regretted remark about such fare being the psychic equivalent of a two-pack-a-day Joe Camel habit adds nothing constructive to this necessary and sometimes frazzled cohabitation. Sissy finds my inclination toward CNN and NPR talk shows equally irritating, programming she regards as little more than an endless litany of mostly contentious, depressing topics and bad news, of which she has had more than enough, thanks. A slew of little spats and misunderstandings reminds one that vestigial and problematic familial differences do not just simply yield without effort-- the best of loving intentions and the need for a united survival front notwithstanding.


On Monday evenings every other week when I'm in L.A. I head to the Santa Monica headquarters of The Wellness Community for the two-hour cancer support group session called "Family and Friends." It is at once exhausting and comforting; the expected mutual revelation and empathy prove hard work for all. Tears flow, some freely, some after lengthy and futile attempts to suppress. Former strangers with widely varying backgrounds and stories pertaining to their loved ones' cancer travails bond quickly, so strikingly similar are the emotional struggles over the full range of issues that accompany the fight against cancer.

We adjourn at nine and soon thereafter go our ways, following gentle words, the pressing of hands, and hugs-- drained yet somehow uplifted in resolve. Many of us will return time and again, drawn to this quiet oasis, this spiritual watering hole for those struggling with their unsolicited and immutable membership in the class of One in Three.

___

The story continues...

Brotman II: Alien Resurrection
At first she thought it was just a large pimple or plugged hair follicle, but the small bump on the top of her head was a source of anxiety. Dr. Shibata thought it probably of no consequence. But, it would bear watching.
 

By early November it became obvious that this was no "zit." With the lump now feeling roughly the size of a walnut and painful to the touch, something was wrong, especially given Sissy's recent weight and appetite loss and general listlessness. Dr. Mittleman wrote up the admit order.

Bone scans and MRIs confirmed the worst: a recurrent HCC brain met, this time in the skull bone material and protruding down into the brain, pressing on the dura. Dr. Mittleman thought surgery an imminent necessity, and called in a neurosurgeon from Cedars.

Dr. Krell reviewed the case and visited us on Saturday morning. No, he concluded, this lesion posed too great a surgical risk owing to its proximity to a critical vascular structure which drains blood from the brain, the superior sagittal sinus. She might well die on the table.

Inoperable.

We carried the films over to UCLA Neuroscience for a second opinion, where Dr. Frazee concurred, adding that this met might even have already entwined itself in the vascular conduit.

Billboards everywhere around L.A. blared the imminent premiere of Alien Resurrection, the long-awaited sequel to the Alien sci-fi trilogy. As I made my way down La Cienega and Venice Boulevards on my renewed daily treks to Brotman, the ominous dark green billboards seemed somehow dismally befitting in their coincidence.

Sissy could not eat; the mere smell of food propelled her into dry heaves. Her eyes began flitting uncontrollably up and to the right-- a return of the "focal seizures" she'd experienced in July just after her brain surgery. Fearing the end of this journey, Sissy struggled to find grace and accept death.

We conferred with the Cancer legal Resources Center on Last Will and Testament issues, loose ends we'd left hanging. Like it really mattered. A bit of furniture, clothing, her TV and stereo. The material flotsam of the medically bankrupt. An old Volkswagen, with its license plate frame inscription "I wanna be Barbie. The bitch has everything."

She'd recently busted me for duct-taping over the Barbie quip. A trivial and moot issue, now that we've parked the "Barbie cab" owing to its transmission problems. Henceforth I'll do my "driving-Miss-Daisy" duty in the Bronco.

They told you what? 

Dr. Merlo was aggravated. No, he insisted, radiation will not blow you away, regardless of what you heard from med students and residents at UCLA. And, this is different. You're not gonna feel anything.
 

A bright, pleasant radiation oncologist, Dr. Merlo was unequivocal: "I'm confident we can kill this tumor." After 20 months of guarded clinical opinions, this was an unexpected certitude.

It is now mid-December. Sissy was released after a two-week stay at Brotman, and now goes to Outpatient every day for radiation and physical therapy. Her appetite has returned with a vengeance (we tussled a bit the other day to button her jeans), and her mood is mostly ebullient. She even jokes about her "Friar Tuck" coiffure, with its 4" by 5" bald rectangle atop her head.

One now has to search to find the rapidly receding skull lesion. Ripley rides again.
 

Dr. Merlo is going to Wyoming to indulge his passion for snowboarding. We are going home to Las Vegas for Christmas. The story continues...
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Fast-forward: Home for Christmas, again
It is nearly a year since I last had time or temper to update this chronology. So much has happened. I even managed to finish graduate school in May. My 292-page Thesis From Hell now sits in solitude atop a bookshelf in the guest bedroom.

Once again we are all four going "home" for Christmas. This time a 15-day holiday trek back east-- on that frenetic Greyhound Bus of the airways, Southwest-- will carry us first to New Orleans on December 20th where, after a short visit with my Sister-in-law and her family in nearby Gulfport, Mississippi, we'll head out in a rental car for St. Petersburg, Florida to see Sissy's sister Danielle, then on to my parents' place in Palm Bay near Cape Canaveral by Christmas Eve. On the 26th we'll head north up the Interstate to Knoxville, Tennessee before heading on to the Prince family farm in northern Alabama. From there we'll return to Michelle's in Gulfport and on to New Orleans for the flight home to Las Vegas.

Sissy wanted us to return to the meadow on West Ford Valley Road in South Knoxville where she and Danielle had loved to romp with the horses. And so we will.

For-- it is there that I am to spread Sissy's ashes in accordance with her final wishes.

You see; on the evening of July 1st at Brotman Medical Center my beloved Sissy died in my arms.

One thinks that, by such time, one is prepared. And one finds that this is not really so.

Now, some four months later, apt phrases continue to elude me. The indelibly recursive mental replay of that night, on the other hand, does not. Nor will it ever entirely, I suppose.

On July 12th we gathered at the beautiful, rustic Unitarian Church in Santa Monica to celebrate Sissy's life and grieve together at her passing. Nearly her entire Brotman medical team showed up, including Dr. Mittleman. Most unusual, I am told. Clinicians are thought to jealously guard their requisite, burnout prophylactic, distance.

We placed her urn amid an altar arrangement of flowers next to a favorite picture (below), her black "Brat" baseball cap cocked atop the golden container.




I had composed a service program and laser-printed it on some specialty paper I found that depicted a lone gull rising in flight toward setting sun-- ablaze in orange over the sea. Those gathered in the sanctuary found in the inset a bit of explanation for the rather difficult music selection they would be asked to assimilate in reflection:
On the meditative music selection:
My Sissy loved to play and listen to classical violin music when she was a child. One day recently while traveling down Fairfax between her apartment and Brotman Medical Center where she lay, I happened upon a segment of National Public Radio's All Things Considered featuring an interview with the acclaimed German violinist Anne Sophie-Mutter in which segments of her work performing Krzysztof Penderecki's Violin Concerto No. 2 ('Metamorphoses') were aired and discussed.

I was stunned by the intensity and complexity of the work, and by the instrumental and emotive virtuosity of Ms. Sophie-Mutter. I remember thinking 'Wow! Sissy would really love this.'

I was able to find the CD only the other day. Today we will hear an excerpt comprised of the seven or so minutes of the 4th and 5th Movements, which, for me, serve as musical metaphor for Sissy's struggle of the past two years. The 4th Movement opens abruptly and builds with increasing cycles of eloquent tension. Two minutes later the 5th Movement commences and the pace quickens, culminating in an anguished orchestral crescendo which leaves the violinist to ruminate poignantly in extended musical solitude, after which the melodic contemplation and questioning are resolved at the conclusion of the 5th Movement with a forcefulness that is at once dissonant and harmonious.

The Concerto goes on to conclude after the lengthy 6th Movement (which we will not hear today) during which, as Anne Sophie-Mutter wrote in the liner notes, 'the soul triumphs over the body and soars aloft to heaven."

Soar aloft, my sweet.

- Daddy


I nodded to Jerry, my Brother-in-law who'd flown in from D.C., to stop the disc player. Wearily uncertain that I would be able to sustain my composure, I rose to address the gathering.
Thank you all for coming here today. It means so much to us.
I used to make my living playing jazz guitar, so I'm normally pretty good at improvisation, But I had to write these thoughts out to have any hope whatever of getting through this reflection. Please bear with me if I falter along the way.

A little more than 30 years ago there had been a shortage of parts on God's earthly human assembly line. Consequently, my first-born child came to me as a 6-pound 7-ounce bundle of exuberance missing such key components as a brake pedal, reverse gear, seat belts, warning lights,-- and a mute button.

To complicate matters, the Supreme OEM oversupplied one of her chromosomes with the "Just-Do-It" gene, rendering her congenitally unable to properly interpret the phrase "chill out." Sissy merely assumed it meant that a cold front or the marine layer had just moved in.

Indeed, for my Sissy, the acronym "DNA" stood for "Do Not Attenuate."

The Good Lord did, however, provide her with a will of stainless steel and a heart of pure gold, as many of us have come to learn.

These celestial prenatal production line anomalies are perhaps to be forgiven in light of the fact that the day my Sissy came to this world was the very same day Robert F. Kennedy was violently ripped from it by the hand of hatred. My private elation at the arrival of my first offspring was shortly to be muted by the terrible breaking news that our public spirit had once again been stained with innocent blood.

An unforgettable day, to say the least.

I loved being a Dad-- every aspect of it, even those pertaining to diaper duty and food coming forcefully back my way in unexpected fashion. Three times I have welcomed a newborn into my home and into my heart. Each time I have felt indescribably blessed.

In 1971 we moved from Seattle to the beautiful rural foothills of the Cascade Mountains of western Washington. One fine summer day that year I anxiously fished Sissy, then 3, out of the small lake that lay just down across the field a few hundred feet from our rented place. While we had been enjoying the lovely afternoon with a group of friends, she had quietly waded right in unnoticed, slipped, and went under.

'Where's Sissy? Oh, my God...'

My friend Jack turned, looked down at the water, and saw a clump of matted hair just below the surface. We raced in and hoisted her out by the straps of her cut-off coveralls. She surfaced in a flailing, spewing cacophony of panic and indignation. Oh, Dear...

The Just-Do-It gene had become operative and made itself known.

1974 found me thousands of miles from the Pacific Northwest and the children I so loved. In March of that year in Birmingham, Alabama I would meet the woman who shares my soul today. I confessed to her that I had basically made a mess of my personal life, but that I had these two small girls who needed me and whom I could never abandon. I asked her for her friendship, for her love, and for her help.

I did not have to ask a second time.

Last year Sissy asked her for permission to henceforth call her "Mom" instead of "Cheryl."

She did not have to ask a second time.

"Mom," you are simply the best. And Sissy truly came to know that.

In November of 1977 Sissy caught the losing end of an encounter with a can of gasoline and a book of matches. When she was subsequently released from the hospital burn unit after 2 1/2 months of pure hell, she prompted mounted a friend's horse that immediately took off and catapulted her directly into a barbed-wire fence, ripping up her scarred, barely healed armpit.

Well, straight back to the ER for a bit of suturing. The Just-Do-It gene had expressed itself again. No big deal, Dad.

A cold, clear Smoky Mountain stream courses down out of the Appalachians through Townsend, Tennessee. Just below the juncture of its cascading tributaries at the edge of the National Park is a favorite swimming hole hangout for locals escaping the oppressive summer heat and humidity. A jagged cliff looms above a deep pool just downstream from an adjacent section of whitewater.

We called it "The Y." Most of us who partook of the plunge climbed slowly and ever-so-cautiously up the wet rocks to the ledge most frequently used for cannonballing down to the frigid water below.

But, a second, significantly higher promontory lay at the end of a sharply descending dirt path that began in the trees even further up the cliffside. A small cadre of adolescent boys in ragged cut-offs would queue up at the top of the path. They then careened recklessly down the short trail one by one -- some after considerable hesitation --, launching themselves headlong and howling toward the small target of emerald-blue ripples below.

This testosterone tribe of hillbilly cliff-divers was joined on many a hot summer day by a gawky female peer with big hair and a burn-scarred right arm and side.

Sissy admitted to me that it scared the stew of out her, but that she had to just do it anyway.

In early 1985 the Just-Do-It gene struck yet again. As I wrote in an earlier essay:

She'd been at a raucous party of dubious propriety and had reflexively exited what she'd assumed to be a street-level back window after the police arrived in response to a noise complaint.

There was one slight problem: a concrete sidewalk awaited three floors below.

'Hello? Robert Gladd? Father of one Cheryl Lynn Gladd? Sir, this is the Emergency Room Attending physician... We need your telephone permission to treat your daughter for multiple injuries sustained in a fall...'

Ahhh...the joys of parenthood.

Later that year Sissy decided that she'd had quite enough of her parents' beloved and boring provincial little backwater of East Tennessee. She moved to Texas, first to Arlington, then on to San Antonio. Subsequent years would find her in Pensacola and Jacksonville, Florida, Atlanta, San Diego, Hawaii, Newport Beach, and finally, Hollywood.

During the past few days and nights, Cheryl and I have sifted through hundreds if not thousands of Sissy's photographs. While we continue to grieve at her too-soon departure and the truncation of her dreams, we cannot but be struck by and comforted by the amount of vibrant, Just-Do-It living she managed to cram into her 30 years, and the huge number of friends with whom she shared her energy and spirit. Tellingly, in all of these innumerable snapshots we have found only two or three in which she was not either smiling or laughing uproariously.

On April 19th, 1996 at 9:55 a.m. I was arising from my desk in our spare bedroom in Las Vegas, about to head for the Y for some hoops, when the phone rang. Six hours later, after one long continuous moving violation across the Mojave Desert, ours would become a world of imaging and IV's, visitors' passes and parking validation, catheters, CAT-scans, and cafeterias, protocols and p-values, ambiguity and anguish. Most of you have shared much of that intense journey with us. We will always be grateful to all of you. You have comforted and sustained us beyond measure.

May the memory of our courageous and compassionate Sissy continue to sustain us all.
Rewind
There is so much to recount. Bear with me as I try to fill in the blanks that explicate the journey from Christmas of 1997 to July 1st of 1998-- and beyond.

The soggy El Nino Winter of our Discontent; the five weeks of daily lung radiation; the seizure of April 4th that would mark the beginning of the end; the final re-admit to Brotman on April 29th; the Gamma Knife radiosurgery at Good Samaritan; last-ditch chemo; the 30th birthday party that broke all hospital rules...

6:40 p.m., Wednesday, July 1st.

This will take me a while, in light of the persistently recurrent interruption of tears; but the story continues...

___

Yes, the story must continue. With all deliberate dispatch. Stay tuned.

 

Saturday, November 9, 2013

Next up: the NYeC Annual Digital Health Conference in NYC


This should be great. The New York eHealth Collaborative (NYeC) is definitely on the progressive edge of Health IT thought and implementation. I'll be arriving early, on the 12th, to put on a surprise 90th birthday party on the 13th with my sister and niece for my ailing aunt, my late Ma's younger sister.

Registration link here. The Manhattan Hilton conference rooms block is sold out, but you can still buy at retail. Lots of great hotels in the immediate area, too.

Conference agenda here. A packed two days. I'll be wearing my REC blogger and KHIT hats, and will, of course, be shlepping my camera gear. Many thanks to NYeC for the press pass.

A video from the 2012 event:


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DECEMBER ON THE CONFERENCE TOUR



IHI graciously extended to me a media pass as well for their December Conference. Agenda here. Speakers include the beloved/hated Don Berwick.


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MEANINGFUL USE INCENTIVE PAYMENTS UPDATE

Through September.



$16.6 billion and counting. Notice, as I predicted, how the federal shutdown and HealthCare.gov woes have blotted out any substantive criticism of the Meaningful Use program expenditures (though MU may well be placed back on the chopping block during the next federal shutdown dance in early January).

Stage Two Year One starts in 53 days (for those on the calendar year schedule), btw.
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"INTEROPERABILITY"

I hate that word. It's a misnomer. Nonetheless, the mainstream complaints regarding it remain pretty much where they've been for quite some time.
EHR Interoperability Remains Elusive
John Commins, for  ,
HealthLeaders Media, November 8, 2013

A lack of standards, privacy concerns, and proprietary and competition issues are just a few of the hurdles hampering the interoperability of EHR data among participants in health information exchanges.


EHR Interoperability Remains Elusive

John Commins, for HealthLeaders Media , November 8, 2013

A lack of standards, privacy concerns, and proprietary and competition issues are just a few of the hurdles hampering the interoperability of EHR data among participants in health information exchanges.

Healthcare providers have made solid progress over the last decade building in-house electronic health records systems to share patient data within their networks. However, interoperability with outside providers and payers remains a significant barrier, according to eHealth Initiative's 10th annual survey of health information exchanges.

Three-quarters of the nearly 200 eHI survey respondents said they've had to build numerous time-consuming and expensive interfaces between different systems to facilitate information sharing, including 68 organizations that said they had to build 10 or more interfaces with different systems. More than 140 respondents cited interoperability as a pressing concern.

Jennifer Covich Bordenick, CEO of the nonprofit, independent eHI, says the results of the survey are "mixed," but adds that it would be a mistake to say that no progress is being made.

"If you look back five years you can see huge leaps in progress, but when you are looking year-to-year it is very slow. It is hard to look at these things in such a small period of time," she says. "The type of problems we are having now is a sign of moving in the right direction. These issues wouldn't have arisen five years ago because we didn't have enough knowledge or we weren't connected enough. Now we're having connection issues, which is a good thing, whereas before we were just trying to convince people that they should do this."


Bordenick says the hurdles in front of interoperability aren't necessarily technical.

"There are proprietary and competition issues where people don't want to share data with other organizations," she says. "While we are all focused on the patient there are a lot of concerns that competitors are going to use their data to their advantage. So competition is one barrier and the other is standards."...
I again repeat what I posted on September 19th (itself a repeat).
One.Single.Core.Comphrehensive.
Data.Dictionary.Standard


One. Then stand back and watch the Market Work Its Magic in terms of features, functionality, and usability. Let a Thousand RDBMS Schema and Workflow Logic Paths Bloom. Let a Thousand Certified Health IT Systems compete to survive. You need not specify by federal regulation any additional substantive "regulation" of the "means" for achieving the ends that we all agree are desirable and necessary. There are, after all, only three fundamental data types at issue: text (structured, e.g., ICD9, and unstructured, e,g., open-ended SOAP note narrative), numbers (integer and floating-point decimal), and images. All things above that are mere "representations" of the basic data (e.g., text lengths, datetime formats, logical, .tiffs, .jpegs etc). You can't tell me that a world that can live with, e.g., 10,000 ICD-9 codes (going up soon by a factor of 5 or so with the migration to ICD-10) would melt into a puddle on the floor at the prospect of a standard data dictionary comprised of perhaps a similar number of metadata-standardized data elements spanning the gamut of administrative and clinical data definitions cutting across ambulatory and inpatient settings and the numerous medical specialties. We're probably already a good bit of the way there given the certain overlap across systems, just not in any organized fashion.

Think about it.

Why don't we do this? Well, no one wants to have to "re-map" their myriad proprietary RDBMS schema to link back to a single data hub dictionary standard. And, apparently the IT industry doesn't come equipped with any lessons-learned rear view mirrors.

That's pretty understandable, I have to admit. In the parlance, it goes to opaque data silos, “vendor lock,” etc. But, such is fundamentally anathema to efficient and accurate data interchange (the "interoperability" misnomer).

Yet, the alternative to a data dictionary standard is our old-news, frustratingly entrenched, Clunkitude-on-Steroids Nibble-Endlessly-Around-the-Edges Outside-In workaround -- albeit one that keeps armies of Health IT geeks employed starting and putting out fires.

Money better spent on actual clinical care.


I'm still awaiting substantive pushback. There are conceptually really only two alternatives: [1] n-dimensional point-to-point data mapping, from EHR 1 to EHRs 2-n, or [2] a central data mapping/routing "hub," into which EHRs 1-n send their data for translation for the receiving EHR.

The complications arising from these two alternative scenarios ought to be obvious.
Of course, we also need a no-dupes, no-nuls unique patient identifier in such a dictionary, one that The Big Brother Bogeyman keeps at bay.
___

More to come...

Wednesday, November 6, 2013

The ASC X12 834 005010X220/005010X220A1 Lonesome Highway Blues

Enrollment numbers may be stuck in computer limbo, health IT consultant says
By Joseph Conn

Federal officials are tight-lipped on enrollment numbers from the troubled HealthCare.gov website.

That's probably because applications are caught in a limbo of computer-generated inaccuracies, according to a health IT consultant who worked on two of the insurance exchanges not run by HHS.

“The definition of enrollment in my mind is someone who has actually been set up in the health plan and they've confirmed that back to the exchange,” said Stuart Beaton, a Nashville-based consultant. “Once that confirmation has been received by the exchange, that's when you're enrolled. And the federal exchange and some of the states are having trouble with that round-trip exchange.”...

...HealthCare.gov “has not been able to correctly put the members in the enrollment file in the right way,” Beaton said. “And until those corrected fields are sent back to the insurance company, they're not enrolled. So, I think there are number of people in that limbo state, and their corrected information has not been sent back to they exchange.”

The considerable complexity of family relationships and a lack of adequate testing of the system before its launch are roots of the problem, according to Beaton.

“The logic was confused, and the (ASC X12) 834 (enrollment transaction) just reflected what (data) was [sic] passed to it,” Beaton said...
Centers for Medicare & Medicaid Services (CMS)
Instructions related to the ASC X12 Benefit Enrollment and Maintenance (834) transaction, based on the 005010X220 Implementation Guide and its associated 005010X220A1 addenda for the Federally facilitated Exchange (FFE)

On March 23, 2010, the President signed into law the Patient Protection and Affordable Care Act (P.L. 111-148). On March 30, 2010, the President signed into law the Health Care and Education Reconciliation Act of 2010 (P.L. 111-152). The two laws are collectively referred to as the Affordable Care Act (ACA). The ACA creates new competitive private health insurance markets – called Health Insurance Exchanges (Exchanges) – that provide millions of Americans and small businesses access to affordable coverage and the same insurance choices as members of Congress. Exchanges help individuals and small employers shop for, select, and enroll in high quality, affordable private health plans that fit their needs at competitive prices.

The Act and subsequent Rule outline the standards to be used between the Exchange and covered entities. The Exchange is required to use the standards, implementation specifications, operating rules, and code sets adopted by the Secretary in 45 CFR parts 160 and 162. Further, the Exchange is required to incorporate interoperable and secure standards and protocols developed by the Secretary in accordance with section 3021 of the Public Health Service (PHS) Act.


This companion guide contains detailed information about how the Federally facilitated Exchanges (FFE) will use the ASC X12 Benefit Enrollment and Maintenance (834) transaction, based on the 005010X220 Implementation Guide and its associated 005010X220A1 addenda...
NOT TO WORRY, THE CONTRACTORS ARE ON IT





Gonna be interesting to see whether they can surmount these issues in the next 24 days.

And, more neat-o Health IT fun looms quietly ahead, too, for both PPACA and Meaningful Use Stage 2 and beyond. Add in to that the upcoming ICD-10 conversion deadline next October, jeesh. Here's a little taste of ASC X12 275:

Purpose and Business Overview

For the health care industry to achieve the potential administrative cost savings associated with Electronic Data Interchange (EDI), standards have been developed and need to be implemented consistently by all organizations. To facilitate a smooth transition into the EDI environment, uniform implementation is critical.

The purpose of this implementation guide is to provide standardized data requirements and content to all users of ANSI ASC X12 275 Patient Information (275) Transaction Set. This Implementation guide focuses on the use of the 275 to send additional information about a claim or encounter. This implementation guide provides a detailed explanation of the transaction set by defining uniform data content, identifying valid code tables, and specifying values applicable for the business use of conveying Additional Information to Support a Health Care Claim or Encounter (275). The intention of the developers of the 275 is represented in the guide.


This implementation guide describes a solution that includes the encapsulation of a Health Level Seven (HL7) Standard within the 275 transaction. HL7 is an ANSI Accredited Standards Development Organization (SDO) whose domain is clinical and administrative data. HL7’s mission is: “To provide standards for the ex- change, management and integration of data that supports clinical patient care and the management, delivery and evaluation of healthcare services. Specifically, to create flexible, cost effective approaches, standards, guidelines, methodologies, and related services for interoperability between healthcare information systems”.


HL7 is widely used in the United States as well as many other countries. For the purpose of this recommendation, the HL7 ANSI approved standard being proposed is the Clinical Document Architecture (CDA), as tailored for Claims Attachments. CDA is a standard that expresses data using Extensible Markup Language (XML).


This implementation guide is designed to assist those who send additional supporting information or who receive additional supporting information to a claim or encounter using the 275 format.


Entities that use this implementation of the 275 include but are not limited to, Health Plans, third party administrators (TPAs), managed care service organizations, state and federal agencies and their contractors, plan purchasers, and any other entity that processes health care claims, manages the delivery of health care services, or collects health care data. Other business partners affiliated with the 275 include but are not limited to billing services; consulting services, vendors of systems, software and EDI translators, and EDI network intermediaries such as Automated Clearing Houses (ACHs), Value Added Networks (VANs), and telecommunications services...
 The Standards Promulgation Industry is out there hard at work generating ever more byzantine layers of complexity. I count at least a dozen ASC X12N standards coming to bear on healthcare related EDI (148, 269, 270, 271, 274, 275, 276, 277, 278, 834, 835, and 837).

SEBELIUS BACK IN THE SENATE HOT SEAT TODAY


This hearing got rather heated at times. Senator Roberts again loudly asked for her resignation. Senator Hatch sees the Ominous Single Payer Boogeyman lurking within every subsection of the PPACA.

Ms. Sebelius mostly gave as good as she got, but it's obvious that she's got her neck on the line. I watched all of it. It was wearing.

THURSDAY ERRATA

Unsolicited shout-out. Just got a new twitter follower.

About Us
HealthcareITCentral.com was launched in May 2009 by Gwen Darling, the former General Manager of HealthcareITJobs.com.  In her role as manager of the previous job board, Ms. Darling formed relationships with hundreds of Healthcare IT employers, and thousands of Healthcare IT job seekers, many of whom expressed their desire for a more robust, comprehensive Healthcare IT industry Career Center.  A new site featuring rich Healthcare IT career content, expanded candidate resources, and enhanced employer tools grew out of these discussions and requests. HealthcareITCentral.com offers a level of  service you just can't get with the larger, impersonal "one size fits all" job boards.
Check 'em out. Irrespective of any outcomes of the continuing DC Clown Car Show, the health care space will remain the hottest employment opportunity domain in the nation. One with the greatest opportunities for improvement (my particular interest) as well.

JUST IN


I guess I'm gonna have to bite the bullet and buy a subscription. Their good stuff is usually firewalled.
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NOVEMBER 11 UPDATE AND 
HEALTHCARE.GOV FRAUD ALERT
Hackers' Attacks on Banks Take Advantage of Healthcare.gov Confusion
by PENNY CROSMANNOV 11, 2013 11:22am 


While distributed denial of service attacks ebb and flow based on geopolitics, mortgage problems and earnings reports, the two leading types of cyber threats on banks of late are two types of phishing. One plays off the government's troubled healthcare program, the other spoofs top executives' email accounts, according to Christopher Novak, managing principal and security expert at Verizon Business.

"A lot of social engineering campaigns are using the confusion around what's happening in healthcare to say, you need to come to this website and register and give up either personal information or credentials," Novak says. The victim thinks it's a legitimate message from the company for which he works and coughs up the desired credentials on a fake website.

The emails say something like, you've probably heard in the media that there's this new healthcare regulation taking effect, you need to re-sign up for open enrollment, come in through Bank X's website.

"In reality, it's a hacker hosted site," Novak says. "You're supposed to log in with your bank credentials." Minutes after the victim enters his credentials on the website, someone will come in from Asia or Eastern Europe and use that login information on the bank's website. The hacker will then conduct a funds transfer or ACH transaction to move money out of the account.

"It's a different twist on something we've seen before in phishing," Novak says. "There's a lot of talk, a lot of confusion, a lot of information and misinformation about healthcare right now. Those are the kinds of things the hacker community loves. That's why every March and April you see a whole set of phishing emails that go out around taxes."...
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More to come...

Tuesday, November 5, 2013

HealthCare.gov: Nobody Got The 2010 PPACA Memo?

May 11, 2010

To: Larry Summers
From: David Cutler

Subject: Urgent Need for Changes in Health Reform Implementation

I am writing to relay my concern about the way the Administration is implementing the new health reform legislation. I am concerned that the personnel and processes you have in place are not up to the task, and that health reform will be unsuccessful as a result.

Let me start by reminding you that I have been a very active supporter of reform. In addition to being the senior health care advisor to the President’s campaign, I worked closely with the Administration, helped Congress draft the legislation, met with countless Members of Congress and interest groups to explain the reform effort, conducted numerous radio and television interviews, walked hundreds of reporters through health care, and wrote a number of op-eds and issue briefs supporting reform. I am told that the President and senior members of the Administration valued my input, though I was never offered a position in the Administration. I say this to illustrate that I have thought about the issues a good deal and have discussed them with many people.

You should also note that while this memo is my own, the views are widely shared, including by many members of your administration (whose names I will omit but who are sufficiently nervous to urge me to write), as well as by knowledgeable outsiders such as Mark McClellan (former CMS administrator) and Henry Aaron (Brookings). Indeed, I have been at a conference on health reform the past two days, and have found not a single person who disagrees with the urgent need for action.

My general view is that the early implementation efforts are far short of what it will take to implement reform successfully. For health reform to be successful, the relevant people need a vision about health system transformation and the managerial ability to carry out that vision. The President has sketched out such a vision. However, I do not believe the relevant members of the Administration understand the President’s vision or have the capability to carry it out. Let me illustrate the problem you face and offer some solutions.

Problem Areas
A central concern is the Department of Health and Human Services, the main implementation agency for reform. The Department is making a good start on the immediate deliverables of reform: high risk pools and coverage for young adults. But it is far behind the curve on the key long-term reform efforts, most notably reforming the delivery system to support higher quality, lower cost care. Let me give you a few examples.
  1. A good deal of reform implementation needs to occur at the Centers for Medicare and Medicaid Services (CMS). You were dealt a bad hand here. The agency is demoralized, the best people have left, IT services are antiquated, and there are fewer employees than in 1981, despite a much larger burden. Nevertheless, you have not improved the situation. The nominee to head that agency, Don Berwick has never run a provider organization or insurance company, or dealt with Medicare or Medicaid reimbursement. On basic issues such as the transition from fee-for-service payment to value-based payment, Don knows relatively little. Further, he has been ordered not to be involved in anything at the agency until he is confirmed, which will likely be in the fall. Don has a wonderful vision, but there is no way he can carry it out in any reasonable time without substantial help.
     
    Unfortunately, the senior staff at CMS, which has been appointed, is not up to the task. For example, I recently met with the senior CMS staff about how all the new demonstration and pilot programs envisioned in the legislation might work. This is a crucial issue because the current demonstration process takes about 7 to 10 years, and thus following this path would lead to no serious cost containment for the next decade. When engaged about the speed of reform, the staff expressed the view that: (a) their fear was going too fast instead of going too slow; (b) we ought to add a layer of university review to the existing process, to be sure we are doing the right thing; and (c) the natural place to start demonstrations is in end-of-life care (Death Panels notwithstanding).
  2. As a result, you have an agency where the philosophy of health system reform is not widely shared, where there is no experience running a health care organization, and where the desire to move rapidly is lacking. The result is that I have very little confidence that the Administration will make the right decisions about the direction and pace of delivery system reform.
  3. The second major task of reform is to set up and run insurance exchanges. I am not encouraged by what is occurring there either. Running exchanges is a collaborative process. As just one example, the person who ran the Commonwealth Connector in Massachusetts estimates that he had 500 town meetings to discuss reform, the equivalent of 17,000 meetings nationally – and this was in a state where two-thirds of people, along with insurance companies, supported reform. The person newly appointed to head the insurance oversight office has a reputation as an insurance bulldog, not a skilled facilitator. Remember that most people will get their information about reform from their doctor and their insurance agent. If you cannot find a way to work with hesitant states and insurers, reform will blow up. I have seen no indication that HHS even realizes this, let alone is acting on it.
  4. A fundamental issue in making reform work is explaining reform to providers and showing them how to respond to it. The Department has done nothing along these lines. Most providers know very little about reform, and they are universally surprised to hear a positive philosophy about how they can benefit from health system transformation. Their most common comment is ‘why hasn’t anyone explained this to us?’ As Atul Gawande’s famous New Yorker article put it, you need the equivalent of an agricultural extension worker in every community to make reform work. This does not appear to be on HHS’s radar screen, however.
  5. Above the operational level, the process is also broken. The overall head of implementation inside HHS, Jeanne Lambrew, is known for her knowledge of Congress, her commitment to the poor, and her mistrust of insurance companies. She is not known for operational ability, knowledge of delivery systems, or facilitating widespread change. Thus, it is not surprising that delivery system reform, provider outreach, and exchange administration are receiving little attention. Further, the fact that Jeanne and people like her cannot get along with other people in the Administration means that the opportunities for collaborative engagement are limited, areas of great importance are not addressed, and valuable problem solving time is wasted on internal fights.
All in all, the administration has immense decisions to make about transforming health care delivery and coverage. But no one I interact with has confidence that your current personnel and configuration is up to the task.

Some Ideas

When a corporation needs to move in a new direction, it sets up a new structure to focus on where it needs to go. You can’t change the culture by piling new responsibilities onto a broken system. I believe you need to follow this model. You need to bring in people who share the President’s vision and who know how to manage health care or other complex operations. These people then need to interact with existing agency personnel to make reform happen.

You need to start with a strong team at the White House. That team needs to lay out the milestone goals for the next 5 to 10 years, coordinate across various agencies, and communicate with the public. To avoid the perception of secrecy, I would recommend an outside Board of Overseers that would monitor progress and report regularly on whether health reform is meeting its goals.

You also need a major change at HHS, which I envision as a revamped and enhanced implementation group. That group needs to share the President’s vision and have expertise in several areas:
  • Managing large and complex enterprises
  • Payment reform, including people who can work with existing employees to design and implement the necessary programs;
  • Information technology systems, including how to update the IT structure in CMS and link that to the effort to computerize medical records;
  • Outreach, including people who can lead an education campaign for medical care providers, insurers, and insurance brokers; and
  • State coordinators, who can empower and work with state-specific groups to set up and manage insurance exchanges.
  • In each of these areas, you need to take advantage of external experts as well as people inside the Administration.
I show below one way to organize this. There may be better ways to organize things than what I have laid out. But it is clear to me that these functions are vital and are not being met. I strongly encourage you to make changes now, before you are too late to get the outcomes we need.






"...The second major task of reform is to set up and run insurance exchanges. I am not encouraged by what is occurring there either. Running exchanges is a collaborative process...If you cannot find a way to work with hesitant states and insurers, reform will blow up..."
That was more than 3 and a half years ago.
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SENATE HEARING TODAY

CMS's Marilyn Tavenner was back in the hot seat this morning, this time in front of a Senate committee.


It was pretty tame overall, but there were some sparks, mainly directed at CGI Federal and QSSI.


Have to agree with the criticisms aimed at these prime contractors.
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More to come...

Friday, November 1, 2013

(404)^n, the upshot of dirty data


The entire point of searching, locating, linking, retrieving, merging, reordering, indexing, and analyzing data originating in various data repositories (digital or otherwise) is to reduce uncertainty in order to make accurate, value-adding decisions. To the extent that data are "dirty" (riddled with errors), this objective is thwarted. Worse, the resulting datasets borne of such problematic inquiry then themselves frequently become source data for subsequent query, iteratively, recursively. Should you be on the receiving end of bad data manipulation, the consequences can range from the irritatingly trivial to the catastrophic. We all have our hair-pulling stories regarding the mistakes bequeathed us by those who sloppily muck about in our information and misinformation. I certainly have mine.
  • We recently sold our house in Las Vegas, clearing a nice six-figure net sum (we'd luckily bought ahead of the Vegas real estate Bubble in 2003, on a fixed 15-year note). We opted to have the funds wire-transferred to our bank account, and were told by the title company it would post within 24 hours. It most certainly did not. It took five days and repeated emails and phone calls to clear things up. The title company initially blew us off, claiming that they'd transferred the funds and gotten a confirmation number. Finally they had to admit that the transfer had been "kicked back" by the bank owing to a mismatch wherein the second "d" of my last name "Gladd" had been truncated to "Glad" by the system (yeah, right) and refused.

    It was a clerical transcription error at the title company
    (the most common kind). They would not admit to that, but it had to be the case. We finally got our proceeds posted, after an anxious five days wondering whether our money would just disappear into the cyber-ether.

  • In early 2002 a Las Vegas Constable's deputy knocked on my door and served me with a divorce proceeding subpoena, one initiated by a Bronx lawyer whose client was a woman I'd never even met. They'd heard that the estranged husband had migrated to the southwest U.S., and, given that we had the nominal "exact" same name, "Robert E. Gladd," I had to be The Guy. My middle name is "Eugene," whereas this soon-to-be ex hubby's is "Edwin" or something (it's not clear). No matter; Counselor had his target and had set a court date. One wherein I might be found liable for court costs, fees, alimony, and/or division of community property.

    This lawyer came to know Bad Bobby. It cost me a lot of time and expense. He never admitted to having done anything wrong (but dropped the scheduled hearing). My letter to The Aggrieved Missus:
Dear Nxxxxx,

Your attorney has made a reckless mistake in identifying me as your estranged spouse—from whom you have filed for divorce—and then having me served with a Summons by the Bronx New Court Supreme Court (case # 3309/02) falsely naming me as the Defendant in your divorce petition. Enclosed is a copy of the letter I have sent via Certified USPS mail to both your attorney (Frank J. Giordano) and the Clerk of the Bronx Supreme Court.

Given that he is probably charging you for all of the expenses associated with this erroneous filing, he is wasting both your time and money. I’d be insisting that he incur any such expenses and move on to get it right.

I certainly wish you well and hope you can have your divorce granted as soon as possible in order to put the episode behind you, but if the process entails certifiably notifying the spouse/Defendant prior to the granting of your Decree, Sherlock J. Holmes has some additional investigatory work to complete, for I will not stand in as the surrogate.

I regret having to bother you with this. Be well.
  • My wife and my late daughter ("Sissy," her stepdaughter) have the same first name, "Cheryl." When we applied for a car loan, one of Sissy's delinquent medical lab bills originating in Atlanta (where we'd never lived nor had any medical encounters) showed up in my wife's credit bureau file. A puny $29 in arrears that had gone to collections. After a good bit of effort, we got it corrected. When we subsequently moved to Las Vegas, it popped up again, throwing sand in our mortgage application gears. "Cheryl Gladd." Good enough for these incompetent, indifferent people, notwithstanding that my wife has never taken nor used my last name -- and notwithstanding that the Social Security Number in the file was clearly not my wife's.

  • Trivially, last week I got my new auto insurance card from Metlife. They misspelled the street name of my new address.
Yeah, we all have our stories, don't we?

Bad data and HealthCare.gov:
Health insurers getting bad data from healthcare.gov
Summary: Insurance companies tell the Wall Street Journal that they are receiving erroneous application data from the troubled healthcare.gov site.


A story in the Wall Street Journal gives more detail on earlier reports that healthcare.gov, the federal health insurance exchange site created pursuant to the Patient Protection and Affordable Care Act (PPACA, also known as ObamaCare), is sending erroneous data to insurers. The implications could be serious for the applicants.

As the WSJ and other sources have reported, the front-end errors and delays in healthcare.gov have begun to subside. In the process they have exposed other problems.

Those few applicants who managed to complete the application process may consider themselves lucky. Insurance companies say that the data is still coming slowly, but even so they are being overburdened because of the frequent errors. The WSJ cited industry executives as saying that the enrollment data includes "duplicate enrollments, spouses reported as children, missing data fields and suspect eligibility determinations." One company also reported that some applications contained 3 spouses per application.

The insurance companies must clean up the enrollment data. This is usually a manual process and, in some cases, impossible to do conclusively without further information. For example, the enrollment records are not time-stamped when they arrive at the insurer, so if two applications differ in some detail, it is unclear which is the correct one. Blue Cross & Blue Shield of Nebraska has hired temps to contact enrollees for clarification...

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Errors propagate, they do not "cancel out." Uncontrolled, they metastasize, actually. This is "SPC 101" -- Statistical Process Control, the field wherein I cut my professional teeth within the walls of a forensic environmental radiation laboratory in Oak Ridge in the 1980's under the mentorship of James W. Dillard PhD (pdf). Consequently, I am an unmitigated, pedantic hardass when it comes to the "DQO" -- the Data Quality Objective. 
The DQO Process, defined by the U.S. Environmental Protection Agency (EPA), is a series of planning steps to identify and design more efficient and timely data collection programs. The DQO process relies heavily on customer and supplier communication to define data requirements and acceptable levels of errors in decision making before major resources are expended on data collection and to assure the customer (whether internal or external) is satisfied with the results.
Did HHS and its contractors do any of this? Do the feds suffer from IT best practices amnesia? The cavalier fashion with which IT people treat data is a continuing source of aggravation to me. I guess it's a narrower slice of the cavalier manner with which people in general treat the truth. One need look no further than the slovenly state of our political discourse of late.

But, that's another, larger matter, notwithstanding the tangential relevance. As the issue pertains to Health IT broadly and the current travails of HealthCare.gov specifically, recall my closing remarks from my prior post:
I've not heard much at all these past two weeks about the extent to which bad data in the various distributed databases comprising the under-the-hood guts of HealthCare.gov have contributed to this fiasco. Your programming logic and module interfaces may be airtight, but you cannot code your way out of bad data already resident in your far-flung RDBMS -- other than to write expensive, laborious remediation code that goes through the data repositories and rectifies the ID'd and suspected errors in the tables ("data scrubbing"). Problematic, that idea.
I have direct, long, and deep experience wrestling with the upshots of crap data. As I wrote eleven years ago during my banking tenure:
"I now work in revolving credit risk assessment (a privately-held issuer of VISA and MasterCard accounts), where our department has the endless and difficult task of trying to statistically separate the “goods” from the “bads” using data mining technology and modeling methods such as factor analysis, cluster analysis, general linear and logistic regression, CART analysis (Classification and Regression Tree) and related techniques.

Curiously, our youngest cardholder is 3.7 years of age (notwithstanding that the minimum contractual age is 18), the oldest 147. We have customers ostensibly earning $100,000 per month—odd, given that the median monthly (unverified self-reported) income is approximately $1,700 in our active portfolio.
 

Yeah. Mistakes. We spend a ton of time trying to clean up such exasperating and seemingly intractable errors. Beyond that, for example, we undertake a new in-house credit score modeling study and immediately find that roughly 4% of the account IDs we send to the credit bureau cannot be merged with their data (via Social Security numbers or name/address/phone links).

I guess we’re supposed to be comfortable with the remaining data because they matched up -- and for the most part look plausible. Notwithstanding that nearly everyone has their pet stories about credit bureau errors that gave them heartburn or worse.
 

In addition to credit risk modeling, an ongoing portion of my work involves cardholder transaction analysis and fraud detection. Here again the data quality problems are legion, often going beyond the usual keystroke data processing errors that plague all businesses. Individual point-of-sale events are sometimes posted multiple times, given the holes in the various external and internal data processing systems that fail to block exact dupes. Additionally, all customer purchase and cash advance transactions are tagged by the merchant processing vendor with a 4-digit “SIC code” (Standard Industrial Classification) categorizing the type of sale. These are routinely and persistently miscoded, often laughably. A car rental event might come back to us with a SIC code for “3532- Mining Machinery and Equipment”; booze purchases at state-run liquor stores are sometimes tagged “9311- Taxation and Monetary Policy”; a mundane convenience store purchase in the U.K. is seen as “9711- National Security”, and so forth.

Interestingly, we recently underwent training regarding our responsibilities pursuant to the Treasury Department’s FinCEN (Financial Crimes Enforcement Network) SAR program (Suspicious Activity Reports). The trainer made repeated soothing references to our blanket indemnification under this system, noting approvingly that we are not even required to substantiate a “good faith effort” in filing a SAR. In other words, we could file egregiously incorrect information that could cause an innocent customer a lot of grief, and we can’t be sued.
 

He accepted uncritically that this was a necessary and good idea."
See also my 2008 blog post Privacy and the 4th Amendment amid the "War on Terror."
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As I watch the developments pertaining to the remedial activities pursuant to the woeful HealthCare.gov rollout, I am struck by the lack of media discourse on the likely impact of poor data quality on the performance of HealthCare.gov.

A couple of necessary definitions:
  • Accuracy: the extent to which a result maps to a known reference standard;
  • Precision: the extent to which results can be reproduced identically in repeated trials.
"Accuracy" and "precision" are not the same thing. You can be utterly "precise" and quite precisely wrong. Accuracy is consistently "hitting the bullseye."


Clustering your shots closely in an outer target quadrant would be "precise" but inaccurate.

OK, back to my opening Photoshop metaphor.


This is a bit simplistic, but makes an opening point. Assume a set of fair dice. Assume further that "rolling snake eyes" (a pair of ones, my "404 error" proxies) is our equivalent analogy for finding incorrect data during a RDMBS search, i.e., 1/36th, or 2.78% probability. Equivalently, this would mean that the data in each database are 35/36ths "accurate, or 97.2% "accurate." What, then, is the likelihood of encountering bad data during the course of a 10 database search?

Well, 1 - 35/36ths raised to the tenth power (this is really just an application of the binomial probability axiom, an example of multiplicative conjunctive probability).

Stick this expression in Google: 1-(35/36)^10=

You have roughly a 1 in 4 chance of finding erroneous data, in this thought experiment -- e.g., can you go ten times without hitting the bad data "snake eyes"?

Less likely with each additional database search.

Now, commercial and government databases having only 1/36th error rate (our "snake eyes") would be considered to be "highly accurate" (and rare).

Some literature:
Modeling Database Error Rates
Elizabeth Pierce, Indiana University of Pennsylvania, Data Quality, Sept 1997
How good are my data? This question is being asked more and more often as managers use data stored in databases for decision-making. Redman estimated that payroll record changes have a 1% error rate, billing records have a 2-7% error rate, and the error rate for credit records may be as high as 30%. In 1992, The Wall Street Journal reported that 25 of 50 information executives it surveyed believed their corporate information was less than 95% accurate. Almost all of them said that databases maintained by individual departments were not good enough to be used for important decisions. Knight reached a similar decision after surveying 501 corporations having annual sales of more than $20 million. Two-thirds of the Information Systems managers he polled reported data quality problems...
A Model of Error Propagation in Conjunctive Decisions and its Application to Database Quality Management
Irit Askira Gelman (DQIQ, USA)
Nearly every organization is plagued by bad data, which result in higher costs, angry customers, compromised decisions, and greater difficulty for the organization to align departments. The overall cost of poor data quality to businesses in the US has been estimated to be over 600 billion dollars a year (Eckerson, 2002), and the cost to individual organizations is believed to be 10%-20% of their revenues (Redman, 2004). Evidently, these estimates are not expected to dramatically improve anytime soon. A survey that covered a wide range of organizations in the US and several other countries showed that about half of the organizations had no plans for improving data quality in the future (Eckerson, 2002).

The low motivation of organizations to improve the quality of their data is often explained by the general difficulty of assessing the economic consequences of the quality factor (Eckerson, 2002; Redman, 2004). The economic aspect of data quality has been drawing a growing research interest in recent years. An understanding of this aspect can be crucial for convincing organizations to address the data quality issue. It can guide decisions on how much to invest in data quality and how to allocate limited organizational resources. The economics of data quality, however, is partly determined by the relationship between the quality of the data and the quality of the information that the information system outputs (Note that, in this paper, the term “data” will largely describe the raw, unprocessed input of an information system; the term “information” will mostly designate the output of the system). An increasing number of management information systems (MIS) studies have centered on this relationship, while parallel questions have been studied in numerous research areas (e.g., Condorcet, 1785; Cover, 1974; Clemen & Winkler, 1984; Grofman, Owen, & Feld 1983; Kuncheva & Whitaker, 2003). However, our grasp of the relationship between an information system’s data quality and its output information quality is still often limited...
None of this is exactly news. Below, a paper published in 1969.


See also Error Propagation in Distributed Databases. The issue has been rather extensively studied for decades. But, perhaps not at CGI Federal or QSSI.
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Back to the Data Quality Objective

I worked in subprime credit risk modeling from 2000 to 2005 (my risk score project white paper: large pdf). We could be "wrong" 99% of the time as long as the 1% we got "right" paid for everything and turned a profit (which they did; the bank set new profitability records year after year across my entire tenure).

We bought pre-selected direct marketing prospect lists and launched massive direct mail, internet, and phone campaigns. We got about a 5% response rate (or, equivalently, a 95% "error" rate). We then culled people not making the initial booking criteria cut (more "errors"), and subsequently booked those passing muster. Many of those would go delinquent and eventually "charge off"  (yet again more "errors"). The tiny minority who proved profitable paid for the entire operation.

Such a DQO would never suffice for criminal or anti-terror investigations.

Or HealthCare.gov.

Our decades-long indifference to data quality is now coming back to bite us ever more acutely as more and more bits and pieces of information about us get recorded in myriad RDBMS and then merged and mined for various and sundry purposes.

THE "ERROR CASCADE"

Error propagation increases the likelihood of the eventual "error cascade."
In medical jargon, an “error cascade” is something very specific: a series of escalating errors in diagnosis or treatment, each one amplifying the effect of the previous one. This is a well established term in the medical literature: this abstract is quite revealing about the context of use.
The principle goes beyond simply the escalation of erronous dx and px/tx in medicine. to wit:


In general, see "Cascading Failure" in the Wiki.

Add to the foregoing the iterative / recursive nature of data mining and aggregation -- as I alluded to above -- you end up with increased "data pollution." It risks a vicious downward negative cycle. "Big Data" enthusiasts might want to give this a bit more thought.

FMEA CONSIDERATIONS

"Failure Mode and Effects Analysis" (FMEA). A fundamental of risk assessment and risk management. apropos of IT, data errors range from the inconsequential and easily remediable to the intractable and the (sometimes deadly) show-stopper.

The Social Security number (SSN, or "Social" in the jargon) is the closest data element we have to a unique "No Dupes, No Nuls Primary Key," but, as we know, the "No Dupes" part -- beyond errors -- is a joke. The IRS and Social Security Administration (SSA) know full well that Socials are used fraudulently, many times mapping to dozens of actual living (and deceased) persons (mostly for employment "verification" by illegal immigrants). SSA simply shrugs: "Not our job to vet SSNs to claimants." Taxes withheld from the pay of illegals simply (and conveniently, for the feds) pile up in what are known as "suspense accounts."

Consequently, we end up having to triangulate our way into "authentication" approximations via a "multi-key" processes (think "Patient Locator Service"), processes vulnerable to all of the bad data liabilities I've alluded to in the foregoing.

How much of these (crap data) materially impact the HealthCare.gov architecture and processes is unclear to me at this point. But, the questions should be posed to HHS, its contractors, and all of the data providers involved. I didn't hear anything relating to this in the just-concluded House hearings, and I watched all of them. I will review the transcripts to see what I might have missed.

Stay tuned.
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SATURDAY MORNING UPDATE

Everybody and her brother now seem to be chiming in with offers to "help fix the code" of HealthCare.gov

As computer experts hired by the U.S. government scramble to fix the much-maligned healthcare.gov website, a corps of independent kibitzers is chiming in from around the world, publicizing coding flaws that they’ve discovered and offering suggestions for fixing them.

Much of the constructive criticism is coming from members of the “open source” community, a passionate but loose-knit group that advocates openness and collaboration as a means of writing better computer software. Their desire to help solve the federal government’s website woes in part stems from an early decision by the Department of Health and Human Services to make the healthcare.gov code available for examination – a promise that was never fully fulfilled...


Open-source advocates were excited when Health and Human Services CTO Bryan Sivak said this spring that the code for the site would be open for examination. But only the part of the front-end code produced by Development Seed was made available through GitHub, and that effort has been criticized by open-source advocates as incomplete.

Then, after the Oct. 1 launch of healthcare.gov, people started using the comments section to vent anger about the site’s usability rather than talking about the code itself. The repository was removed at the government’s request...


Matthew McCall, an open-source advocate who has been a Presidential Innovation Fellow, has posted a petition on the White House website asking the government to release all the source code written by CGI Federal. “It is believed that the enrollment issues with healthcare.gov are likely due to poor coding practices in components that are unavailable to the world's development community to evaluate,” the petition says. “Please release the code so we may help fix any found issues.”

By Thursday, however, the petition had fewer than 3,000 of the 100,000 signatures needed by Nov. 19 to gain a response from the Obama administration.


In the meantime, the public appears divided on whether the website is repairable. In an NBC News/Wall Street Journal poll taken over the weekend, 37 percent said these are short-term technical woes that can be fixed, while 31 percent believe they point to a longer-term issue with the law’s design that can’t be corrected, and 30 percent think it’s too soon to say.
“The only option is to fix it,” said Reed, who believes that starting over from the ground up, as some have suggested the government do, isn’t practical because of the amount of time that would take. “And the code is fixable. It’s not the worst code that I’ve ever seen.”
These white knights appear to be uniformly fixated on "the code" and HealthCare.gov website "performance." Not one word in this article pointing at data accuracy problems within the far-flung, multi-agency, multi-corporate entity RDBMS.

From a post on Sulia:


I've tried using the #ObamaCare web site, and it's appalling. After verifying my account, I can't log in. And it took two days to "verify" the account. It basically now takes me in an infinite loop when I try to log in. I may be verified. I may not be. Who knows? Certainly not their apparently misconfigured Oracle clusters.

The screen shot you see is the site speed grade given to it by Yahoo's Firebug Extension #YSlow, which is a web developer tool that helps measure site speed. They give it a D. This is for a web site where the developers were paid $88 million. I could have done this site myself with the help of a couple colleagues I know for a whole helluva a lot less than that, and it wouldn't have taken 3 1/2 years.

My own web site, https://createamixer.com/, has a grade of B, and I'm the only developer, and I can tell you about 50 more things I need to do to optimize the site.

There are tons of things wrong with the healthcare site, based on what I've seen by inspecting the network traffic.

Let's start with the most basic stuff - why on earth do they bring in Facebook API calls? Facebook calls are notoriously slow. And they don't need a damn Like button, for God's sake. They are also talking to the #Twitter API. Really? Twitter? For a health care app? I'm going to want to Like the page and then Tweet about my experience? You better hope I don't spam twitter with my experiences.

They also seem to be trying to talk to a variety of other government agencies. Obviously I can't know all the details on why, but as a new web site they should be making other agencies talk to THEM through an API.

They also have tons of NON-Minfied CSS and JS. My God, people, this is web development 101.

There are also 77 static components that are not on CDN.

The list goes on, but that mostly just affects the browser experience. If you have a slow browser, whether because it is just old or you just happen to even have a lot of tabs open on a computer with not a lot of RAM, you are going to be in a world of hurt. Not to mention the strain on obamacare servers from having to pull 77 static components for millions of users EVERY TIME a user hits the site. Hello?

C.D.N. My God.

This is all just front end incompetence. I hate to guess what happens on the back end, which is harder to peer into.

Please, after this disaster, Mr. #Obama, please please post the code on GitHub. You're going to get thrashed for it, but do it anyway.
"This is all just front end incompetence. I hate to guess what happens on the back end, which is harder to peer into."

Ahhh... a waft of allusion to the RDBMS ("the back end").
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MONDAY MORNING UPDATE

From The Washington Post:
What went wrong with HealthCare.gov
 

HealthCare.gov, built by 55 contractors, is one of the most complex pieces of software ever created for the federal government. It communicates in real time with at least 112 different computer systems across the country. In the first 10 days, it received 14.6 million unique visits, according to the Obama administration.

Look in particular at Steps 3 and 4. This is where the problem of bad data comes to the fore.

NOV 5TH UPDATE
Can it get worse? Obamacare website gives out SC man’s private information
November 5th, 2013, Michael Dorstewitz, BizPac Review


Because a South Carolina attorney wanted to shop around for cheaper health insurance, he unwittingly walked into a security breach nightmare. Now a North Carolina man has all the attorney’s private information and is unable to enter his own.

Elgin, S.C. attorney Thomas Dougall spent the evening a month ago browsing for insurance on the Affordable Care Act’s HealthCare.gov website. When he got home Friday night, he had a shocking voicemail message waiting for him, according to America Now News.

“I believe somehow the ACA — the Healthcare website — has sent me your information, is what it looks like,” said Justin Hadley, a North Carolina resident who could access Tom’s information on healthcare.gov. ”I think there’s a problem with the wrong information getting to the wrong people.”

Hadley indicated that whenever he entered his own username and password he got Dougall’s personal information instead of his own...
Below, a poll at the bottom of this article. Secretary Sebelius has 25 days to see that this mess is corrected.

She doesn't have a lot of friends in the general public at this point.
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More to come...